Hello everyone, just wanted to share my experiences with Zend "the php
company".
I decided to do the test drive of the Enterprise grade developer
studio.
Big mistake! From day one I had nothing but problems.
After realizing that something terrible had happened to my webserver
during the install process, I figured WTF maybe I did something wrong.
I wiped my hard drive and started again, this time using the
Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
Same result, but this time I realized the installer had fubared some
scripts and locations. It also missed a few permissions that it should
have set.
I tracked them down, repointed some scripts to the right sockets, and I
was off.
At that point I decided to install the Developer Studio Client on my
workstation.
That thing just crapped out saying it couldn't find some libraries.
So I created a support ticket to ask what I should do.
They kindly pointed me to an obscure knowledge base article, that
didn't appear when searching ANY of the keyword errors.
This article told me, that I needed to hexedit the installer, then
after it installed I had to hexedit the ZDE binary!
What the hell kind of installer requires you to hexedit it, before it
can work?
Furthermore the article claimed the binary was in a place that didn't
exist, so I had to updatedb and do a search on the filename, cross my
fingers and hope against hope I had picked the right one.
Fortunately I did.
After I installed the client, I decided to double check developer
studio server, and make sure everything was going fine.
Thats when I ran into this error.
"ini_modifi er error: ini_modifier was not set"
It was the sole content on EVERY page!
I created a new support ticket asking what it meant.
They emailed me asking me to send them a file generated by thier
troubleshooting utility. So I ran the utility, and sent them the file.
Another day passes by, this time they ask for access to the server.
I give them the access they request and the password.
It's now been a week. I have updated the ticket daily asking if
anything has been done. They are completely silent.
Tonight I decided I had enough, told them thanks for showing me what it
must be like to be a real paying customer, and asked them to close the
ticket. I'll watch and wait and see how long it is until they get back
with me, or close the ticket.
And to add insult to injury, when I emailed my sales person who said in
his initial email to me, that he would be happy to answer any questions
I may have, etc and so forth. I got my message back in seconds,
stating that the email address was incorrect, the email was sent to ma**@zend.com same as the letter was sent from, same as he said was
his email! He's supposed to be the Director of Inside Sales, but it
appears in the 5 days I took to evaluate the product he has been fired,
or re-assigned or something.
Ok well I'm not out anything but a lot of my time, however I just
wanted to warn any developers considering Zend products, that they
didn't care about me when I was supposed to be evaluating the
enterprise grade product. So I hope you have better luck! 8  1726 
In article <11************ ********@g14g20 00cwa.googlegro ups.com>, sm*****@gmail.c om wrote: Hello everyone, just wanted to share my experiences with Zend "the php
company".
I decided to do the test drive of the Enterprise grade developer
studio.
Big mistake!From day one I had nothing but problems.
After realizing that something terrible had happened to my webserver
during the install process, I figured WTF maybe I did something wrong.
I wiped my hard drive and started again, this time using the
Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
Same result, but this time I realized the installer had fubared some
scripts and locations. It also missed a few permissions that it should
have set.
I tracked them down, repointed some scripts to the right sockets, and I
was off.
At that point I decided to install the Developer Studio Client on my
workstation.
That thing just crapped out saying it couldn't find some libraries.
So I created a support ticket to ask what I should do.
They kindly pointed me to an obscure knowledge base article, that
didn't appear when searching ANY of the keyword errors.
This article told me, that I needed to hexedit the installer, then
after it installed I had to hexedit the ZDE binary!
What the hell kind of installer requires you to hexedit it, before it
can work?
Furthermore the article claimed the binary was in a place that didn't
exist, so I had to updatedb and do a search on the filename, cross my
fingers and hope against hope I had picked the right one.
Fortunately I did.
After I installed the client, I decided to double check developer
studio server, and make sure everything was going fine.
Thats when I ran into this error.
"ini_modifi er error: ini_modifier was not set"
It was the sole content on EVERY page!
I created a new support ticket asking what it meant.
They emailed me asking me to send them a file generated by thier
troubleshooting utility. So I ran the utility, and sent them the file.
Another day passes by, this time they ask for access to the server.
I give them the access they request and the password.
It's now been a week. I have updated the ticket daily asking if
anything has been done. They are completely silent.
Tonight I decided I had enough, told them thanks for showing me what it
must be like to be a real paying customer, and asked them to close the
ticket. I'll watch and wait and see how long it is until they get back
with me, or close the ticket.
And to add insult to injury, when I emailed my sales person who said in
his initial email to me, that he would be happy to answer any questions
I may have, etc and so forth. I got my message back in seconds,
stating that the email address was incorrect, the email was sent to
ma**@zend.com same as the letter was sent from, same as he said was
his email! He's supposed to be the Director of Inside Sales, but it
appears in the 5 days I took to evaluate the product he has been fired,
or re-assigned or something.
Ok well I'm not out anything but a lot of my time, however I just
wanted to warn any developers considering Zend products, that they
didn't care about me when I was supposed to be evaluating the
enterprise grade product. So I hope you have better luck!
I sorta figured this to be the case. This is why I use free tools
anyway. If a company is arrogant enough to treat customers like this, I
have no use for them or their products.
BBEdit on MacOS X does all I need anyway. vim or emacs could just as
easily replace it. Pity more M$ slaves don't know about such things...
--
DeeDee, don't press that button! DeeDee! NO! Dee...
"Michael Vilain" <vi****@spamcop .net> kirjoitti
viestissä:vi*** *************** ********@comcas t.dca.giganews. com... BBEdit on MacOS X does all I need anyway. vim or emacs could just as
easily replace it. Pity more M$ slaves don't know about such things...
As long as MS slaves have Macromedia Dreamweaver, there's no need to know of
vim or emacs. since I don't use Linux on daily basis, only randomly testing
it, I've never gotten the hang of vim and I've never even dared to touch
emacs.
vim and emacs must be handy when you've used them for years, but the
threshold of starting to use them is ever so high since it appears quite
complicated. If you need a manual to learn how a text editor works, there's
something wrong with the user inerface. In my opinion...
--
SETI @ Home - Donate your cpu's idle time to science.
Further reading at <http://setiweb.ssl.ber keley.edu/>
Kimmo Laine <an************ *******@gmail.c om.NOSPAM.inval id>
Thats, fair enough. As a long term user of Zend products, I have also
came to this realization. Poor support that is... But unfortunately, as
far as using PHP for a large scale projects, no other application on the
market currently comes close.
So in case of zend, its very similar to Windows 98 :) It works, just not
too well, but still better then anything out there... hopefully in the
coming month the support situation will only get better.
D. sm*****@gmail.c om wrote: Hello everyone, just wanted to share my experiences with Zend "the php
company".
I decided to do the test drive of the Enterprise grade developer
studio.
Big mistake!From day one I had nothing but problems.
After realizing that something terrible had happened to my webserver
during the install process, I figured WTF maybe I did something wrong.
I wiped my hard drive and started again, this time using the
Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
Same result, but this time I realized the installer had fubared some
scripts and locations. It also missed a few permissions that it should
have set.
I tracked them down, repointed some scripts to the right sockets, and I
was off.
At that point I decided to install the Developer Studio Client on my
workstation.
That thing just crapped out saying it couldn't find some libraries.
So I created a support ticket to ask what I should do.
They kindly pointed me to an obscure knowledge base article, that
didn't appear when searching ANY of the keyword errors.
This article told me, that I needed to hexedit the installer, then
after it installed I had to hexedit the ZDE binary!
What the hell kind of installer requires you to hexedit it, before it
can work?
Furthermore the article claimed the binary was in a place that didn't
exist, so I had to updatedb and do a search on the filename, cross my
fingers and hope against hope I had picked the right one.
Fortunately I did.
After I installed the client, I decided to double check developer
studio server, and make sure everything was going fine.
Thats when I ran into this error.
"ini_modifi er error: ini_modifier was not set"
It was the sole content on EVERY page!
I created a new support ticket asking what it meant.
They emailed me asking me to send them a file generated by thier
troubleshooting utility. So I ran the utility, and sent them the file.
Another day passes by, this time they ask for access to the server.
I give them the access they request and the password.
It's now been a week. I have updated the ticket daily asking if
anything has been done. They are completely silent.
Tonight I decided I had enough, told them thanks for showing me what it
must be like to be a real paying customer, and asked them to close the
ticket. I'll watch and wait and see how long it is until they get back
with me, or close the ticket.
And to add insult to injury, when I emailed my sales person who said in
his initial email to me, that he would be happy to answer any questions
I may have, etc and so forth. I got my message back in seconds,
stating that the email address was incorrect, the email was sent to
ma**@zend.com same as the letter was sent from, same as he said was
his email! He's supposed to be the Director of Inside Sales, but it
appears in the 5 days I took to evaluate the product he has been fired,
or re-assigned or something.
Ok well I'm not out anything but a lot of my time, however I just
wanted to warn any developers considering Zend products, that they
didn't care about me when I was supposed to be evaluating the
enterprise grade product. So I hope you have better luck!
Just out of interest, you didn't get Zend Studio 5? Because that's only
available in Beta...
Ramon wrote: Thats, fair enough. As a long term user of Zend products, I have also
came to this realization. Poor support that is... But unfortunately, as
far as using PHP for a large scale projects, no other application on the
market currently comes close.
So in case of zend, its very similar to Windows 98 :) It works, just not
too well, but still better then anything out there... hopefully in the
coming month the support situation will only get better.
D.
sm*****@gmail.c om wrote:
Hello everyone, just wanted to share my experiences with Zend "the php
company".
I decided to do the test drive of the Enterprise grade developer
studio.
Big mistake!
From day one I had nothing but problems.
After realizing that something terrible had happened to my webserver
during the install process, I figured WTF maybe I did something wrong.
I wiped my hard drive and started again, this time using the
Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
Same result, but this time I realized the installer had fubared some
scripts and locations. It also missed a few permissions that it should
have set.
I tracked them down, repointed some scripts to the right sockets, and I
was off.
At that point I decided to install the Developer Studio Client on my
workstation.
That thing just crapped out saying it couldn't find some libraries.
So I created a support ticket to ask what I should do.
They kindly pointed me to an obscure knowledge base article, that
didn't appear when searching ANY of the keyword errors.
This article told me, that I needed to hexedit the installer, then
after it installed I had to hexedit the ZDE binary!
What the hell kind of installer requires you to hexedit it, before it
can work?
Furthermore the article claimed the binary was in a place that didn't
exist, so I had to updatedb and do a search on the filename, cross my
fingers and hope against hope I had picked the right one.
Fortunately I did.
After I installed the client, I decided to double check developer
studio server, and make sure everything was going fine.
Thats when I ran into this error.
"ini_modifi er error: ini_modifier was not set"
It was the sole content on EVERY page!
I created a new support ticket asking what it meant.
They emailed me asking me to send them a file generated by thier
troubleshooting utility. So I ran the utility, and sent them the file.
Another day passes by, this time they ask for access to the server.
I give them the access they request and the password.
It's now been a week. I have updated the ticket daily asking if
anything has been done. They are completely silent.
Tonight I decided I had enough, told them thanks for showing me what it
must be like to be a real paying customer, and asked them to close the
ticket. I'll watch and wait and see how long it is until they get back
with me, or close the ticket.
And to add insult to injury, when I emailed my sales person who said in
his initial email to me, that he would be happy to answer any questions
I may have, etc and so forth. I got my message back in seconds,
stating that the email address was incorrect, the email was sent to
ma**@zend.com same as the letter was sent from, same as he said was
his email! He's supposed to be the Director of Inside Sales, but it
appears in the 5 days I took to evaluate the product he has been fired,
or re-assigned or something.
Ok well I'm not out anything but a lot of my time, however I just
wanted to warn any developers considering Zend products, that they
didn't care about me when I was supposed to be evaluating the
enterprise grade product. So I hope you have better luck!
Well it seems I was being a bit hasty, or maybe I gave them a bit of a
jolt.
Turns out as I suspected that they have no clue why this error would
occur, but a typical trigger is evidently a missing line in a config
file somewhere. They said mine looked fine.
Anyways, they finally got back to me. I guess being an Israeli company
they have something called a weekend (never heard of one, never seen
one), and evidently it's 2 whole days long.
They finally got back to me today, promised to keep in contact except
on weekends, if I was willing to give this bugger one more try.
What the hell I figure, maybe I'll learn something new, and they'll
prove me wrong. I'll set it back up, but I'm not going to spend an
excessive amount of time worrying about what the hell the error means,
since as another poster mentioned, for large scale web development in
PHP there really is !=
I still say support sucks at least a little, they could have let me
know that they don't work weekends there.
In article <11************ **********@g14g 2000cwa.googleg roups.com>, sm*****@gmail.c om wrote: Well it seems I was being a bit hasty, or maybe I gave them a bit of a
jolt.
Turns out as I suspected that they have no clue why this error would
occur, but a typical trigger is evidently a missing line in a config
file somewhere. They said mine looked fine.
Anyways, they finally got back to me. I guess being an Israeli company
they have something called a weekend (never heard of one, never seen
one), and evidently it's 2 whole days long.
They finally got back to me today, promised to keep in contact except
on weekends, if I was willing to give this bugger one more try.
What the hell I figure, maybe I'll learn something new, and they'll
prove me wrong. I'll set it back up, but I'm not going to spend an
excessive amount of time worrying about what the hell the error means,
since as another poster mentioned, for large scale web development in
PHP there really is !=
I still say support sucks at least a little, they could have let me
know that they don't work weekends there.
Or on Shabbot. There's even a book written by G*d that says not to work
weekends. Imagine that? Try using that excuse with your boss...
--
DeeDee, don't press that button! DeeDee! NO! Dee... sm*****@gmail.c om wrote: Anyways, they finally got back to me. I guess being an Israeli company
they have something called a weekend (never heard of one, never seen
one), and evidently it's 2 whole days long.
This is part of the gregorian calendar, and most countries that have
their cultural/religious roots from "people of the book" i.e. jewish,
christian or muslim people try to have at least one, nowadays two days
off per week. Often this is saturday and sunday.
They sometimes violate that custom but only for very serious reasons.
Installation problems during *evaluation* typically mean that there's
no assembly line standing still or blast furnaces cooling down and
therefore you can wait until monday.
To name an US company, oracle has, when you open a "ticket", a special
button for this really serious type of problem where you want the camp-beds
to fold out from under the desks at oracle support. They then require you
to provide a 24h phone number and to stay where you can actually work with
them and your database. But you are not to press this button lightly
if you want them to respond seriously ever again.
Lots of Greetings!
Volker sm*****@gmail.c om wrote: Hello everyone, just wanted to share my experiences with Zend "the php
company".
I decided to do the test drive of the Enterprise grade developer
studio.
Big mistake!From day one I had nothing but problems.
After realizing that something terrible had happened to my webserver
during the install process, I figured WTF maybe I did something wrong.
I wiped my hard drive and started again, this time using the
Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
Same result, but this time I realized the installer had fubared some
scripts and locations. It also missed a few permissions that it should
have set.
I tracked them down, repointed some scripts to the right sockets, and I
was off.
At that point I decided to install the Developer Studio Client on my
workstation.
That thing just crapped out saying it couldn't find some libraries.
So I created a support ticket to ask what I should do.
They kindly pointed me to an obscure knowledge base article, that
didn't appear when searching ANY of the keyword errors.
This article told me, that I needed to hexedit the installer, then
after it installed I had to hexedit the ZDE binary!
What the hell kind of installer requires you to hexedit it, before it
can work?
Furthermore the article claimed the binary was in a place that didn't
exist, so I had to updatedb and do a search on the filename, cross my
fingers and hope against hope I had picked the right one.
Fortunately I did.
After I installed the client, I decided to double check developer
studio server, and make sure everything was going fine.
Thats when I ran into this error.
"ini_modifi er error: ini_modifier was not set"
It was the sole content on EVERY page!
I created a new support ticket asking what it meant.
They emailed me asking me to send them a file generated by thier
troubleshooting utility. So I ran the utility, and sent them the file.
Another day passes by, this time they ask for access to the server.
I give them the access they request and the password.
It's now been a week. I have updated the ticket daily asking if
anything has been done. They are completely silent.
Tonight I decided I had enough, told them thanks for showing me what it
must be like to be a real paying customer, and asked them to close the
ticket. I'll watch and wait and see how long it is until they get back
with me, or close the ticket.
And to add insult to injury, when I emailed my sales person who said in
his initial email to me, that he would be happy to answer any questions
I may have, etc and so forth. I got my message back in seconds,
stating that the email address was incorrect, the email was sent to
ma**@zend.com same as the letter was sent from, same as he said was
his email! He's supposed to be the Director of Inside Sales, but it
appears in the 5 days I took to evaluate the product he has been fired,
or re-assigned or something.
Ok well I'm not out anything but a lot of my time, however I just
wanted to warn any developers considering Zend products, that they
didn't care about me when I was supposed to be evaluating the
enterprise grade product. So I hope you have better luck!
It is interesting to hear these kinda of support horror stories. I have
this type of situation before. However, I must say that my experiences
with Zend have been great. They've always gotten back to me with at
least a point in the right direction. Granted, their response time could
be a bit faster, but I never had to wait more than 3 working days for an
answer on an evaluation period, and never more than 1 for something I
had purchased. I will consider myself lucky for now. ;)
--
Justin Koivisto, ZCE - ju****@koivi.co m http://koivi.com This thread has been closed and replies have been disabled. Please start a new discussion. Similar topics | |
by: Eric |
last post by:
I am attempting to install the Zend Studio Server on a normal
installation of MacOS X 10.2.8.
I have downloaded ZendStudioServer-3.0.0a-Darwin-ppc (evaluation copy)
and have gotten part way through the install script.
The problem appears to be with installing php 4.3.2. MacOS X only comes
with php 4.1.2.
When it asked for my apache config directory, I entered:
|
by: Google alias |
last post by:
My trial period for Zend studio has just ended, I've requested a
personal licence, and got it. After I've entered and rebooted by
computer I still get a popup saying "Licence expired!" everytime I
request a php-page from localhost. Very annoying!
If googled on on licence expired zend studion personal edition. But
that gave me mostely Russian Crack sites. Very tempting 8-)
Can anybody please help me to remove the popup permanently? Im...
|
by: AJ |
last post by:
Hi all
At the moment, I use Dreamweaver to develop the basics of my PHP stuff and
then hand tune anything that I need to. I'm now looking at the next level
and was wondering about Zend.
What I like about DW - from a lazy man's point of view - is that I can click
on a button to add loops or user authorisation or all sorts of other things
that would take me hours to hand code. Is the same sort of thing available
for Zend?
|
by: obarrera |
last post by:
Has anyone tried zend studio 5.1 standard or 5.1 professional? If so
would you recommend me buying it? yes? no? why? Please I will greatly
appreciate all of the feedback possible.
|
by: chonny |
last post by:
How to connect and query odbc database with zend framework db?
| | |
by: James |
last post by:
I am getting frustrated of the PHP 5 releases chocking on OCI8 -- they
just seem really unstable as do recent ISAPI filters when run on
Windows 2003 Server. As an example the newest PHP 5.1.4 install for
Windows I did with OCI8 failed to load the OCI8 extension -- I wound up
dropping and older version PHP_OCI8.DLL into my install and restarting
Apache and everthing was great.
I just downloaded and installed the new Zend Core for...
|
by: archimonde2 |
last post by:
What are pros any cons to use eaccelerator and zend optimizer on
php5-mod with apache2.2 ??
Does accelerators work immediately after install on all php files?
When both are in use which accelerate speed execution of php files? How
can i find that??
|
by: Sanders Kaufman |
last post by:
Since the topic of IDE's and Zend keeps coming up, I figured I'd take this
opportunity to post some links to some product reviews I wrote about Zend:
"Obsolete PHP Editor"
http://www0.epinions.com/content_403178360452
"Online Tech Support for Zend Studio"
http://www0.epinions.com/content_290643742340
"Online Upgrade System for Zend Studio"
|
by: Baldaris |
last post by:
Hi,
I am using Xampp , I am trying to use zend framework which i have
installed from zend website, To use framework i need to save it in
library folder right but i am not able to find it.
if someone can help let me know.
Can any one suggest me some good book's which could help me learn
using zend framework...E-book's will also do .
urls would be great.
|
by: marktang |
last post by:
ONU (Optical Network Unit) is one of the key components for providing high-speed Internet services. Its primary function is to act as an endpoint device located at the user's premises. However, people are often confused as to whether an ONU can Work As a Router. In this blog post, we’ll explore What is ONU, What Is Router, ONU & Router’s main usage, and What is the difference between ONU and Router. Let’s take a closer look !
Part I. Meaning of...
|
by: Hystou |
last post by:
Overview:
Windows 11 and 10 have less user interface control over operating system update behaviour than previous versions of Windows. In Windows 11 and 10, there is no way to turn off the Windows Update option using the Control Panel or Settings app; it automatically checks for updates and installs any it finds, whether you like it or not. For most users, this new feature is actually very convenient. If you want to control the update process,...
| | |
by: tracyyun |
last post by:
Dear forum friends,
With the development of smart home technology, a variety of wireless communication protocols have appeared on the market, such as Zigbee, Z-Wave, Wi-Fi, Bluetooth, etc. Each protocol has its own unique characteristics and advantages, but as a user who is planning to build a smart home system, I am a bit confused by the choice of these technologies. I'm particularly interested in Zigbee because I've heard it does some...
|
by: agi2029 |
last post by:
Let's talk about the concept of autonomous AI software engineers and no-code agents. These AIs are designed to manage the entire lifecycle of a software development project—planning, coding, testing, and deployment—without human intervention. Imagine an AI that can take a project description, break it down, write the code, debug it, and then launch it, all on its own....
Now, this would greatly impact the work of software developers. The idea...
|
by: isladogs |
last post by:
The next Access Europe User Group meeting will be on Wednesday 1 May 2024 starting at 18:00 UK time (6PM UTC+1) and finishing by 19:30 (7.30PM).
In this session, we are pleased to welcome a new presenter, Adolph Dupré who will be discussing some powerful techniques for using class modules.
He will explain when you may want to use classes instead of User Defined Types (UDT). For example, to manage the data in unbound forms.
Adolph will...
|
by: adsilva |
last post by:
A Windows Forms form does not have the event Unload, like VB6. What one acts like?
|
by: 6302768590 |
last post by:
Hai team
i want code for transfer the data from one system to another through IP address by using C# our system has to for every 5mins then we have to update the data what the data is updated we have to send another system
|
by: muto222 |
last post by:
How can i add a mobile payment intergratation into php mysql website.
| | |
by: bsmnconsultancy |
last post by:
In today's digital era, a well-designed website is crucial for businesses looking to succeed. Whether you're a small business owner or a large corporation in Toronto, having a strong online presence can significantly impact your brand's success. BSMN Consultancy, a leader in Website Development in Toronto offers valuable insights into creating effective websites that not only look great but also perform exceptionally well. In this comprehensive...
| |
