Print jobs are not deleting from print queue after completion. This problem is on a peer-to-peer network of four computers and one printer. Windows 2000 with Service Pack 2 is the operating system.
The print jobs, which display in the queue as "Printed", can be manually removed. Is there a configuration setting that dictates whether or not print jobs remain in the print queue?
I am not experienced with networks and print queue configuration, so I may not have supplied enough information. Does anyone have any advice on how to solve the problem or know of reference material I can read to help resolve the issue?
Thanks in advance.
6  12535  Ganon11 3,652
Recognized Expert Specialist
This thread would be better placed in either the Networking forum or the Windows forum, but I'm not sure which - if you can tell me which forum would be more appropriate, I can move it there, and then you'll probably get more help.
Please move this thread to the Windows forum.
Thank you.
First off upgrade to windows 2000 service pack 4
Second, find which computer is sharing the printer or if the printer is stand alone network printer.
In the computer that shares the printer you will go to printer properties and right click on the printer that is having problems. In properties go to advanced and modify your settings according to your needs. You can tell it to print directly or to spool documents, its your choice.
Isolate your problem to see which computer on the network is causing printer jobs to stop responding and delete and reconnect your shared printer. Also make sure you have the latest driver by going to your printer's manufacturer website and downloading the latest drivers on the support page.
If may assist you further, let us know.
Regards, Cyber.
Thank you for your help. We have resolved the problem. There was a job storage setting in Properties that was enabled. Disabling the setting solved the problem.
Thanks again.
bartonc 6,596
Recognized Expert Expert
Thank you for your help. We have resolved the problem. There was a job storage setting in Properties that was enabled. Disabling the setting solved the problem.
Thanks again.
Thanks for keeping up to date with this issue.
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