Hai friends.....
I am using Compaq Laptop..I used to hear songs most of the time...but suddenly when i open the Windows Media Player to hear the songs..it is not singing..but gives me the following error....
Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.
What can i do....pl give me idea...
Thanks in Advance...
Davidson
25 November 2008
27  17669  Nepomuk 3,112
Recognized Expert Specialist
Hi!
Have you checked, if the sound card driver is still installed? To do so, right click on "My Computer", choose "Settings", "Hardware", "Device Manager" and check the Multimedia & Audio devices.
Of course, you can go to the Compaq website, download the newest driver for your sound card (will be listed under the name of your laptop) and install that.
Greetings,
Nepomuk
Thank u Nemo..
As u said i went to Device Manager,,,
under Sound,video and game controllers...i saw
yellow exclamatry in conexant High Definition Audio.. all others are ok..
is here any problem pl reply me...
Nepomuk 3,112
Recognized Expert Specialist
Yes, that would be an indication, that something is actually wrong with the driver, so we're on the right track. Have you tried reinstalling (or even updating) the driver?
Greetings,
Nepomuk
Thank nemo....
How to reinstall or update..can u tell me..i will Try....
Nepomuk 3,112
Recognized Expert Specialist
Go to the HP Support Website (as HP took over Compaq) and choose your Laptop. Then follow the relatively intuitive layout of the site. It should be something like Driver - Multimedia you'll find the sound drivers under. Download it and then start the download.
If that doesn't work for some reason, go back to the "Device Manager", select that audio driver, right click it and choose "deinstall" . That might solve the problem, as it might automatically reinstall the driver. If it doesn't, we can do that manually.
Greetings,
Nepomuk
Thank u Nepo..
i followed all ur steps.....
i have one questions....i consists of 7 softwares which one i have to choose..and download..could u please help me,,,,,,,I could not find anything for sound
Select software and drivers
HP Quick Launch Buttons(Driver - Keyboard, Mouse and Input Devices)
Driver - Storage(Driver - Keyboard, Mouse and Input Devices)
Intel Matrix Storage Manager( Intel SATA AHCI Controller Driver)
HP Update and HP Software Update - Critical Security Update(Software - Internet Access)
HP Quick Launch Buttons Critical Security Update (Software - Solutions)
LightScribe Host Software (Software - Solutions)
HP Software Update(Software - Solutions)
Nepomuk 3,112
Recognized Expert Specialist
Hm, that's weird - none of those seem to be the sound card drivers. Have you deinstalled the audio driver as I suggested? If so, try doing a windows update - often missing drivers are found while doing that.
Oh by the way, you don't have any setup CDs that came with the Laptop by any chance?
Greetings,
Nepomuk
Thank u Nepo...
As u suggested i reinstall and also updated....but the error remains the same....i didnt get any CD for my Laptop....is there any way to solve this problem..pl help me.....
Do you still see the yellow exclamation point in the device manager? If it is still there, then we will need to locate another driver manually. Could we get your laptop model number?
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