hello >>>>
i was in microsoft outlook checking e-mail and mcafee security caught this mcv668 tmp. macafee said it was caught and cleaned. i ran a virus scan and no problems. now when i open outlook it brings up 9 emails and then this same virus again mcafee catches and cleans the outlook will lock up. this happens every time. any ideas?
thanks
fridaynite
10  4462  epots9 1,351
Recognized Expert Top Contributor
Hi fridaynite welcome to TSDN,
how long does it stay frozen for?
do u wait alittle or close it right away?
does it catch the same email over and over or is it a different one?
what version of outlook and mcafee are you using?
windows version?
Hi fridaynite welcome to TSDN,
how long does it stay frozen for?
do u wait alittle or close it right away?
does it catch the same email over and over or is it a different one?
what version of outlook and mcafee are you using?
windows version?
IT WILL STAY LOCKED UP TILL I CLOSE IT.
IT GIVES THE SAME EMAIL OVER AND OVER AND OVER
THIS VERSION CAME ON WINDOWS XP WHEN I BOUGHT THIS IN 2004
epots9 1,351
Recognized Expert Top Contributor
can you access your email through the web as well? try deleting the email from the server and then open up outlook.
can you access your email through the web as well? try deleting the email from the server and then open up outlook.
I DON'T KNOW HOW TO DO THAT. SORRY !! I SURE TRY IF YOU TELL ME HOW
THANKS
FRIDAYNITE
epots9 1,351
Recognized Expert Top Contributor
ok....where is your email from (everything after the @ sign)? post it and i'll take a look and give u the path.
ok....where is your email from (everything after the @ sign)? post it and i'll take a look and give u the path.
EVERY AFTER @DRIVE-TRAIN.ORG
EVERY AFTER @DRIVE-TRAIN.ORG
I USE AOL.COM TO TO PULL THIS EMAL TRU OUTLOOK I DON'T KNOW IF THIS MAKES A DIFFERENCE
FRIDAYNITE
epots9 1,351
Recognized Expert Top Contributor
there no webmail form what i can see, but the problem is with macafee.
this can be risky *** try at own risk
first: make a backup of the pst file (C:\Documents and Settings\<accou nt>\Local Settings\Applic ation Data\Microsoft\ Outlook)
turn off macafee and open outlook
once it opens and receive all the emails, delete the infected email (do not open the email)
close outlook, restart macafee, reopen outlook
good luck
there no webmail form what i can see, but the problem is with macafee.
this can be risky ***try at own risk
first: make a backup of the pst file (C:\Documents and Settings\<accou nt>\Local Settings\Applic ation Data\Microsoft\ Outlook)
turn off macafee and open outlook
once it opens and receive all the emails, delete the infected email (do not open the email)
close outlook, restart macafee, reopen outlook
good luck
HAD A THOUGHT. WHEN YOU TOLD ME IT MIGHT BE ON THE SERVER I CALL TH COMPANY THAT HANDLES OUR WEB SIGHT. IN ABOUT 2 SEC THEY HAD IT FIXED. MUST HAVE BEEN HUNG UP ON THE SERVER. THANKS SO MUCH FOR YOUR HELP
JEFF
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