I am developing a CMS/web-building website, and I need to include a
good help system to help my customers learn how to use the features of
what my project offers. Does anyone have suggestions about what help
products I could incorporate into my site?
I want the standard outline system, with a column showing chapters, an
index, and search box.
Any leads will be greatly appreciated.
3  1500 
In article <ik************ *************** *****@4ax.com>,
firewood <fi******@ironw ork.com> wrote: I am developing a CMS/web-building website, and I need to include a
good help system to help my customers learn how to use the features of
what my project offers.
The best help system is the one that isn't needed. While it is likely
that you'll need to offer *some* help/documentation, don't be the
zilionth developer to use documentation as an excuse to not aim for a
self-explanatory UI.
I realise that's not what you asked for and I realise it's not easy to
achieve. But I do think it's the only 'right' goal to aim for.
[...]
I want the standard outline system, with a column showing chapters, an
index, and search box.
Searchability is good to offer, but only if it produces relevant
results. Too often such systems are in practice useless. Personally I
prefer contextual help: provide a mechanism that offers help relating to
the current context, whatever it is.
Any leads will be greatly appreciated
HTH
--
Sander Tekelenburg, <http://www.euronet.nl/~tekelenb/>
Mac user: "Macs only have 40 viruses, tops!"
PC user: "SEE! Not even the virus writers support Macs!"
Strony internetowe http://www.czajawebhosting.info
Szanowni Panstwo nasza firma to zespól molodych i preznych
specjalistów z wieloletnim doswiadczeniem w zakresie technologii
internetwej. Oferujemy szeroki zakres uslug, poczawszy od prostych
statycznych stron www na rozbudowanych aplikacjach skonczywszy.
Cechuje nas innowacyjnosc wysoka jakosc swiadczonych uslug oraz
solidnosc i terminowosc wykonania prac.
I agree with Sander, but I would add something. You can use tooltips to
help provide context help, domTT is our preferred javascript library
for such tooltips. If you want to do a bug manualy becasue your system
does require it then I would suggest looking at DocBook which is a
format that makes converting into pdfs, html, etc relatively easy.
Having said that I do like the documents that allow comments (like the
php manual).
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