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HELP - Manager wants page counters - I don't think it is a good idea.

I'm responsible for the content in a call center's intranet site.
There are approximately 600 pages on 7 sub-webs. I have access to the
sub-webs, but I don't have access to the root web or web server log.
My manager wants hit counters on all pages to determine which pages
are used and which ones aren't. I know hit counters are not accurate
tools for this purpose, but I would like further
information/ammunition.

I know about knowledgebases, content management systems and dynamic
database driven webs. However, I must use the tools provided to me:
Frontpage 2000. The server is Microsoft-IIS 4.0. The frontpage
extensions version is 4.0.2.3406.

The main thing I can let my manager know at the moment is pages pulled
from a cache on the local PC do not increase the hit counter, and I
would need to visit every page and manually type the hit counter
number in excel to give him a report.

I know that web server logs exist, but I don't know how much
information is available from them.

Please help with anything you believe is appropriate.
Jul 20 '05 #1
9 2229
On 11 Aug 2004 09:00:37 -0700, Carlos <ma*****@prodig y.net> wrote:
I'm responsible for the content in a call center's intranet site.
There are approximately 600 pages on 7 sub-webs. I have access to the
sub-webs, but I don't have access to the root web or web server log.
My manager wants hit counters on all pages to determine which pages
are used and which ones aren't. I know hit counters are not accurate
tools for this purpose, but I would like further
information/ammunition.

I know about knowledgebases, content management systems and dynamic
database driven webs. However, I must use the tools provided to me:
Frontpage 2000. The server is Microsoft-IIS 4.0. The frontpage
extensions version is 4.0.2.3406.

The main thing I can let my manager know at the moment is pages pulled
from a cache on the local PC do not increase the hit counter, and I
would need to visit every page and manually type the hit counter
number in excel to give him a report.

I know that web server logs exist, but I don't know how much
information is available from them.

Please help with anything you believe is appropriate.

Simply point out to him exactly what the hit counter actually counts -
it's not counting what he wants counted. The best way to count that is to
poke through the server logs.
Jul 20 '05 #2
Carlos.exe failed a Turing test with
The main thing I can let my manager know at the moment is pages pulled
from a cache on the local PC do not increase the hit counter, and I
would need to visit every page and manually type the hit counter
number in excel to give him a report.

If you get overruled and have to use the counters, you can use Excel/VBA to
read the counter files from the webserver and run an automated report. The
microsoft.publi c.excel.program ming (?) group will be able to help you if you
have to do this.

Nik
--
I wish to be dissociated from your interpretation of my opinions

Jul 20 '05 #3
"Carlos" <ma*****@prodig y.net> a écrit dans le message de
news:6a******** *************** ***@posting.goo gle.com
I'm responsible for the content in a call center's intranet site.
There are approximately 600 pages on 7 sub-webs. I have access to the
sub-webs, but I don't have access to the root web or web server log.
My manager wants hit counters on all pages to determine which pages
are used and which ones aren't. I know hit counters are not accurate
tools for this purpose, but I would like further
information/ammunition. (...) However, I must use the tools provided to me:
Frontpage 2000. The server is Microsoft-IIS 4.0. The frontpage
extensions version is 4.0.2.3406.


You don't have any mean to access the server logs ? Be aware that in IIS,
you could create lots of websites, and each of them could have their own log
files ! Mayb the admin will be OK to let you access logs if they were
containing only the access to your particular sites ?

Anyway, I don't know what you mean exactly by "counters" ? A very common way
to survey the traffic on a site is, yes to make common log analysis, but
also to use markers (I don't know if it's the correct translation, french
web developpers use the word "marqueurs" ). This is a simple technique that
consists to add a particular piece of html, invisible to the final user, on
each web page you want to survey. This could be a simple <img src=..., a
little JavaScript, etc. A lot of society provides such services - in France
you can find Xiti, eStats, ... This is in fact very practical when you can't
access httpd log files (on a shared server for exemple) as when you got a
really big traffic but need to qualify your stats (not just count access to
article.php?id= 12e364, but add a category notion for exemple...). I worked
for 4 years for one of the biggest french editorial content web site, and we
were using multiples tools for our stats : log server analysis of course,
but also an external marker service, an self made one, and an external tool
that checks for avaibility and answers time. You see, each technique as its
own benefits and disavantages.

Jul 20 '05 #4
In article <6a************ **************@ posting.google. com>, macs312
@prodigy.net enlightened us with...
I'm responsible for the content in a call center's intranet site.
There are approximately 600 pages on 7 sub-webs. I have access to the
sub-webs, but I don't have access to the root web or web server log.
My manager wants hit counters on all pages to determine which pages
are used and which ones aren't. I know hit counters are not accurate
tools for this purpose, but I would like further
information/ammunition.


Hit counters may:
-- not count when people pull the page from the cache.
-- not count every visit - so if one person views the page 500 times, it
looks like the page got 500 hits. Even if it was just one person refreshing
the page 500 times.
-- not fire if a person has images turned off if they are fired from an
image, as many of them are.
-- not fire if a person has script turned off if they are fired from
javascript, which many of them are.

The best way to see usage is to get a good web stat program or analyze the
server logs. My host provides me with stats. Ask your admin if they have such
a program or would allow you to install one. There are some decent free ones
on the web.

Last resort - you have IIS, so you most likely have server-side includes.
Page extension is irrelevant if the server is set up as such. You can put a
little SSI script at the bottom (or top) of every page to grab info such as
the page name, IP addy of the requester, and such and stick it in a file.
Then you could analyze the file. This is pretty much all stat programs do,
anyway.
To get that piece at the end (or top) of every file, you could make a batch
DOS program that wrote the text into every html file in a folder or some
such. I wouldn't do it by hand. ;)
If you were using Dreamweaver templates, you could just change one file and
all your pages that use the template would change. I don't know if Frontpage
has similar functionality.

--
--
~kaeli~
If a turtle doesn't have a shell, is he homeless or naked?
http://www.ipwebdesign.net/wildAtHeart
http://www.ipwebdesign.net/kaelisSpace

Jul 20 '05 #5
"kaeli" <ti******@NOSPA M.comcast.net> a écrit dans le message de
news:MP******** *************** *@nntp.lucent.c om
Hit counters may:
-- not count when people pull the page from the cache.


No, this problem is rather a concern for the httpd logs. You can include
your counter with a img src tag, as an external resource I mean... so you
can specify adapted cache headers for it. You don't have any log entry for
pages viewed by cache (local or enroute proxy)

Jul 20 '05 #6
Pierre Goiffon wrote:
"kaeli" a écrit
Hit counters may:
-- not count when people pull the page from the cache.
No, this problem is rather a concern for the httpd logs.


It is an issue, sure. I don't see that as a problem, though. ;-)
You can include your counter with a img src tag


And when image loading is off, the counter is dormant.

--
Brian (remove ".invalid" to email me)
http://www.tsmchughs.com/
Jul 20 '05 #7
"Brian" <us*****@juliet remblay.com.inv alid> a écrit dans le message de
news:10******** *****@corp.supe rnews.com
You can include your counter with a img src tag


And when image loading is off, the counter is dormant.


True. That was on of the other points kaeli wrote and it's absolutly exact.

Jul 20 '05 #8
dp
Carlos wrote:
I'm responsible for the content in a call center's intranet site.
There are approximately 600 pages on 7 sub-webs. I have access to the
sub-webs, but I don't have access to the root web or web server log.
My manager wants hit counters on all pages to determine which pages
are used and which ones aren't. I know hit counters are not accurate
tools for this purpose, but I would like further
information/ammunition.

I know about knowledgebases, content management systems and dynamic
database driven webs. However, I must use the tools provided to me:
Frontpage 2000. The server is Microsoft-IIS 4.0. The frontpage
extensions version is 4.0.2.3406.

The main thing I can let my manager know at the moment is pages pulled
from a cache on the local PC do not increase the hit counter, and I
would need to visit every page and manually type the hit counter
number in excel to give him a report.

I know that web server logs exist, but I don't know how much
information is available from them.

Please help with anything you believe is appropriate.


As noted by other posters, it's very unreliable to use an html/ssi solution.
It's trivial with asp though to include a script on each page to update and
display the contents of a table containing the server variable SCRIPT_NAME
and a count
__
dp
Jul 20 '05 #9
"dp" <no*********@ho tmail.com> a écrit dans le message de
news:eh******** ********@newssv r19.news.prodig y.com
As noted by other posters, it's very unreliable to use an html/ssi
solution. It's trivial with asp though to include a script on each
page to update and display the contents of a table containing the
server variable SCRIPT_NAME and a count


By HTML/SSI do you mean solutions based on a img or a js script ? Ie a
solution needing at least image download by the client ? If so, I don't
agree at all : there are very few web sites that use no-cache... And the
cache problems are sometimes really bigger than image support problems.
Well, there is not a one and only truth, everyone has to choose cause like I
said before, every solution has its benefits and desavantages regarding your
context.

Jul 20 '05 #10

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