Why do Themes fail sporadically when using SSL?

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I have a 3 page ASP.NET web application that is using an asp:Wizard control
on the main page. There is no authentication (completely open) and all
processesing is done on this single page. I have a master page that has all
of the application layout to match our corporate look and feel and a folder
called "HBW" under "App_Themes " in the web directory containing 15 style
sheets that were copied over from our corporate site.

On our local development machines everything works as expected and in our QA
environment everything worked as expected, however once we launched to
production, we were getting reports that every once in a while a user would
get a page that would be completely white, without any of the images,
background colors, etc.

After several attempts at reproducing the issue in QA, we finally set up a
QA environment with the same SSL certificate as we were using in production
and violla! we were able to reproduce the problem, however there was nothing
in the Application or System logs and no errors in our own application's
internal logging that would indicate that an error or exception had ocurred
to cause it.

It seems to occur on no particular step of the wizard and does not happen
every time. If we get the issue and then click next, previous, or refresh the
screen the styles reload just fine and so far we have only gotten it to
re-occur on that particular page. When we view the source code of the page
when it faults everything looks in place except that all of the style sheets
and theme applied image paths are missing, which tells me directly that
somehow the ASP.NET theme rendering is breaking during the page life-cycle.
Is there something I am missing?

We do not have smart navigation turned on as that was the first thing I
checked. We are also not using AJAX although we are using some Infragistics
data edit controls.

We currently have 3 other rather complex web applications in the same
environment using a copy of the exact same theme, also using one or more
wizard controls and 2 of which are using AJAX, Infragistics and a slurry of
other technologies without any issues similar to this.

The only thing we can find that seems to consistently cause this behavior to
occur in this application, albeit sporradic, is when we enable SSL in IIS and
access the application using https://.

Any help on this would be greatly appreciated as we are banging our heads
against the wall trying to figure this out.

[Chad Scharf]

Has anyone seen this before, we have some very annoyed customers right now
and we are unable to find any answers anywhere as to why our style sheet
would fail to load from the themes almost at random when we put this
application on a server with SSL. We're still not even sure if it has
anything to do with SSL, that is just the only time we can re-create the
behavior.

Anyone from Microsoft have any ideas? Please?

Thanks,
Chad

"Chad Scharf" <Ch********@dis cussions.micros oft.comwrote in message
news:B4******** *************** ***********@mic rosoft.com...

>I have a 3 page ASP.NET web application that is using an asp:Wizard control
on the main page. There is no authentication (completely open) and all
processesing is done on this single page. I have a master page that has
all
of the application layout to match our corporate look and feel and a
folder
called "HBW" under "App_Themes " in the web directory containing 15 style
sheets that were copied over from our corporate site.

On our local development machines everything works as expected and in our
QA
environment everything worked as expected, however once we launched to
production, we were getting reports that every once in a while a user
would
get a page that would be completely white, without any of the images,
background colors, etc.

After several attempts at reproducing the issue in QA, we finally set up a
QA environment with the same SSL certificate as we were using in
production
and violla! we were able to reproduce the problem, however there was
nothing
in the Application or System logs and no errors in our own application's
internal logging that would indicate that an error or exception had
ocurred
to cause it.

It seems to occur on no particular step of the wizard and does not happen
every time. If we get the issue and then click next, previous, or refresh
the
screen the styles reload just fine and so far we have only gotten it to
re-occur on that particular page. When we view the source code of the page
when it faults everything looks in place except that all of the style
sheets
and theme applied image paths are missing, which tells me directly that
somehow the ASP.NET theme rendering is breaking during the page
life-cycle.
Is there something I am missing?

We do not have smart navigation turned on as that was the first thing I
checked. We are also not using AJAX although we are using some
Infragistics
data edit controls.

We currently have 3 other rather complex web applications in the same
environment using a copy of the exact same theme, also using one or more
wizard controls and 2 of which are using AJAX, Infragistics and a slurry
of
other technologies without any issues similar to this.

The only thing we can find that seems to consistently cause this behavior
to
occur in this application, albeit sporradic, is when we enable SSL in IIS
and
access the application using https://.

Any help on this would be greatly appreciated as we are banging our heads
against the wall trying to figure this out.

[Larry Bud]

On Jul 3, 3:52 pm, Chad Scharf <ChadSch...@dis cussions.micros oft.com>
wrote:

I have a 3 page ASP.NET web application that is using an asp:Wizard control
on the main page. There is no authentication (completely open) and all
processesing is done on this single page. I have a master page that has all
of the application layout to match our corporate look and feel and a folder
called "HBW" under "App_Themes " in the web directory containing 15 style
sheets that were copied over from our corporate site.

On our local development machines everything works as expected and in our QA
environment everything worked as expected, however once we launched to
production, we were getting reports that every once in a while a user would
get a page that would be completely white, without any of the images,
background colors, etc.

After several attempts at reproducing the issue in QA, we finally set up a
QA environment with the same SSL certificate as we were using in production
and violla! we were able to reproduce the problem, however there was nothing
in the Application or System logs and no errors in our own application's
internal logging that would indicate that an error or exception had ocurred
to cause it.

It seems to occur on no particular step of the wizard and does not happen
every time. If we get the issue and then click next, previous, or refresh the
screen the styles reload just fine and so far we have only gotten it to
re-occur on that particular page. When we view the source code of the page
when it faults everything looks in place except that all of the style sheets
and theme applied image paths are missing, which tells me directly that
somehow the ASP.NET theme rendering is breaking during the page life-cycle.
Is there something I am missing?

We do not have smart navigation turned on as that was the first thing I
checked. We are also not using AJAX although we are using some Infragistics
data edit controls.

We currently have 3 other rather complex web applications in the same
environment using a copy of the exact same theme, also using one or more
wizard controls and 2 of which are using AJAX, Infragistics and a slurry of
other technologies without any issues similar to this.

The only thing we can find that seems to consistently cause this behavior to
occur in this application, albeit sporradic, is when we enable SSL in IIS and
access the application using https://.

Any help on this would be greatly appreciated as we are banging our heads
against the wall trying to figure this out.

I'll take a stab at this...

For the images, i imagine it's showing a Red "X" where the image
should be? If so, right click where the image should be an look at
the URL. Is it trying to access the image via HTTPS? if not, do you
have absolute addresses pointing to http://mydomain/myimage.gif??

[Chad Scharf]

Thanks Larry,

We are not actually using Skins in our theme, just style sheets. We only
have one image in the images directory in our Theme folder for the
background, everything else is drawn using CSS. The single image that was in
the output, our company logo, was outside of the Theme directory and
actually did appear just fine but of course out of place and on a white
background.

The actuall CSS links to the stylesheets from the Theme in the header are
missing when this anomaly occurs in the output HTML, the rest of the page
actually functions fine though.

Thanks,
Chad.

"Larry Bud" <la**********@y ahoo.comwrote in message
news:11******** *************@c 77g2000hse.goog legroups.com...

On Jul 3, 3:52 pm, Chad Scharf <ChadSch...@dis cussions.micros oft.com>
wrote:

>I have a 3 page ASP.NET web application that is using an asp:Wizard
control
on the main page. There is no authentication (completely open) and all
processesing is done on this single page. I have a master page that has
all
of the application layout to match our corporate look and feel and a
folder
called "HBW" under "App_Themes " in the web directory containing 15 style
sheets that were copied over from our corporate site.

On our local development machines everything works as expected and in our
QA
environment everything worked as expected, however once we launched to
production, we were getting reports that every once in a while a user
would
get a page that would be completely white, without any of the images,
background colors, etc.

After several attempts at reproducing the issue in QA, we finally set up
a
QA environment with the same SSL certificate as we were using in
production
and violla! we were able to reproduce the problem, however there was
nothing
in the Application or System logs and no errors in our own application's
internal logging that would indicate that an error or exception had
ocurred
to cause it.

It seems to occur on no particular step of the wizard and does not happen
every time. If we get the issue and then click next, previous, or refresh
the
screen the styles reload just fine and so far we have only gotten it to
re-occur on that particular page. When we view the source code of the
page
when it faults everything looks in place except that all of the style
sheets
and theme applied image paths are missing, which tells me directly that
somehow the ASP.NET theme rendering is breaking during the page
life-cycle.
Is there something I am missing?

We do not have smart navigation turned on as that was the first thing I
checked. We are also not using AJAX although we are using some
Infragistics
data edit controls.

We currently have 3 other rather complex web applications in the same
environment using a copy of the exact same theme, also using one or more
wizard controls and 2 of which are using AJAX, Infragistics and a slurry
of
other technologies without any issues similar to this.

The only thing we can find that seems to consistently cause this behavior
to
occur in this application, albeit sporradic, is when we enable SSL in IIS
and
access the application using https://.

Any help on this would be greatly appreciated as we are banging our heads
against the wall trying to figure this out.

I'll take a stab at this...

For the images, i imagine it's showing a Red "X" where the image
should be? If so, right click where the image should be an look at
the URL. Is it trying to access the image via HTTPS? if not, do you
have absolute addresses pointing to http://mydomain/myimage.gif??