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MS Nat. Ergo. Keyboard 4000 (and others) on Windows 7: no Volume controls

6,596 Expert 4TB
Microsoft Natural Ergonomic Keyboard 4000 (and others, I suspect) on Windows 7:
Volume controls and Mute button don't work... Running IntelliType Pro 7.1

Here's the fix:

Go to the Services MMC (I use the shortcut provided by the the awesome new Task Manager).
Turn on the "Human Interface Device Access" service.
Set the Startup Type: to Automatic.

(On older versions of Windows - Suggested back in 2006)
!!!!! UNTESTED !!!!!

Volume control seems to work fine if you start the "HID Input Service".
If you are not able to start it (happened to me), fire up the registry
editor and find:


If there's a string called "ServiceDll" delete it, and create a new one
(expandable string named "ServiceDll") with this value:

Jan 20 '10 #1
6 4933
6,596 Expert 4TB
MS Jan. 25 Update (KB977074) says:
"""This update improves the stability and the reliability of Windows 7 and of Windows Server 2008 R2 in various scenarios. This update resolves the following issues:

* Keyboard function keys or keyboard shortcuts, such as mute or calculator, may not work correctly...."""

I'll disable my fix before applying the update and report back...
Jan 27 '10 #2
6,596 Expert 4TB
Nope - had to re-do this fix by hand.
Feb 28 '10 #3
2,418 Expert Mod 2GB
Thanks bartonc, i use this keyboard and wondered why i got no sound in the VM.
Mar 13 '10 #4
6,596 Expert 4TB
You are welcome! It's a pleasure to be of service to the community!
Mar 14 '10 #5
Hello bartonc,

Have you checked compatibility?
Just an FYI for you.

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibility.)
There is a pulldown from which you can choose "hardware" and "software".

There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:

In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!

As stated previously, it's best to have the Windows 7 certified drivers installed.
Thanks again,
John M.
Microsoft Windows Client Support
Apr 13 '10 #6
6,596 Expert 4TB
Perhaps you missed the "Microsoft" in Microsoft Natural Ergonomic Keyboard...???

At any rate M$ has finally release an update to the software.
Sep 29 '10 #7

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