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why doesn't my laptop connect to the internet using modem or wireless router?

laptop runs vista. my isp is cox. modem is combination internet/phone jack modem by arris. my router is cisco.

my laptop was connected to the modem and it would not access the internet. finally got it to do so by hooking it up via a usb cord. a few friends and the tech were able to hook their laptops to the ethernet cable and access it just fine. (the reason i got an isp is because i will be working from home)

so now my work computer (running xp) is hooked up to the modem and is connecting just fine using ethernet cable. as for the laptop i got my router in place and all set up but once again it is not connecting via the router. i have to unplug my work comp to hook up my usb loving laptop. i do hope i posted this in the right spot and hopefully someone can help me. thank you!!!!
Nov 16 '10 #1
1 2893
sicarie
4,677 Recognized Expert Moderator Specialist
On the XP machine click the start menu, go to run and type in 'cmd' and hit enter. Once that comes up type in 'ipconfig /all' and get the 'gateway' ip address.

Connect your vista laptop up and go to the start menu. Type in cmd in the search box at the bottom. When that comes up type in 'ping <gatewayip>' where you put in the set of numbers you got from above into the <gatewayip> spot.

What's the message that prints? Also, what does the 'ipconfig /all' show on the Vista laptop?
Nov 16 '10 #2

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