CD Will not initialize or Run

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I am getting the following error message:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 5/13/2008
Time: 2:14:02 PM
User: N/A
Computer: GATEWAY-DNOS1P1
Description:
Faulting application start.exe, version 2.5.0.26, faulting module
kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 74 61 ure sta
0018: 72 74 2e 65 78 65 20 32 rt.exe 2
0020: 2e 35 2e 30 2e 32 36 20 .5.0.26
0028: 69 6e 20 6b 65 72 6e 65 in kerne
0030: 6c 33 32 2e 64 6c 6c 20 l32.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 33 31 31 39 20 61 74 .3119 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 31 32 61 35 62 00012a5b
0058: 0d 0a ..
------------------
My Operating System:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name GATEWAY-DNOS1P1
System Manufacturer Gateway
System Model E-4000
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~1999 Mhz
BIOS Version/Date Intel Corp. RG84510A.15A.00 21.P11.02101608 39, 10/16/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\syst em32
Boot Device \Device\Harddis kVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2 180
(xpsp_sp2_rtm.0 40803-2158)"
User Name GATEWAY-DNOS1P1\Owner
Time Zone Eastern Daylight Time
Total Physical Memory 1,280.00 MB
Available Physical Memory 824.85 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.98 GB
Page File C:\pagefile.sys
-------------------------------
CD-ROM Drive:

Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name HL-DT-ST RW/DVD GCC-4320B
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 0
PNP Device
ID IDE\CDROMHL-DT-ST_RW/DVD_GCC-4320B__________ _____1.01____\5 &88CF4D&0&0. 0.0
Driver c:\windows\syst em32\drivers\cd rom.sys (5.1.2600.2180
(xpsp_sp2_rtm.0 40803-2158), 48.38 KB (49,536 bytes), 9/3/2002 9:00 AM)

-------------------------------
I am trying to install "Blackberry " User Tools CD to set up my new phone and
the CD will not run on my Gateway, I do have a Dell PC next to my Gateway and
the CD will run and start up find on the Dell, but not a lot of space
available on the Dell (Memory wise)....Any help would be appreciated, I just
used the CD-ROM drive the day before to install another program and it worked
fine. Thanks
--
Debbie

Jun 27 '08 #1

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