473,725 Members | 1,963 Online
Bytes | Software Development & Data Engineering Community
+ Post

Home Posts Topics Members FAQ

PLS HELP: PBX phone system integration?

Hi,

We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's phone
number.

I found several solutions like callerid.com which require to hookup some
hardware to your phone and computer, but we wanted to make some generic
thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for UNIX
based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy
Jan 7 '06 #1
7 4009
Don't dismiss Asterisk out of hand. You can install it on a cheap Linux
box and it has a bunch of interfaces where you could hook into (though I
am not very knowledgable about that). They have a CLI interface (via
ssh) or SIP.
MuZZy wrote:
Hi,

We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's phone
number.

I found several solutions like callerid.com which require to hookup some
hardware to your phone and computer, but we wanted to make some generic
thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for UNIX
based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy

Jan 7 '06 #2
Frank Rizzo wrote:
Don't dismiss Asterisk out of hand. You can install it on a cheap Linux
box and it has a bunch of interfaces where you could hook into (though I
am not very knowledgable about that). They have a CLI interface (via
ssh) or SIP.
MuZZy wrote:
Hi,

We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's
phone number.

I found several solutions like callerid.com which require to hookup
some hardware to your phone and computer, but we wanted to make some
generic thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for
UNIX based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy


Do you know any Windows based solutions? The problem is that our clients
(or should i say - their IT stuff) will not agree with a Linux box
hanging out there - i already tried to push some Linux based solutions
in other areas and they just don't get it... :(

Anyway, thank you for the reply... if i don't find a Windows alternative
i will look at Asterisk

And if you are aware of any other solution for that caller id problem -
maybe not PBX based, i would really appreciate you r comments !!!

Thank you,
MuZZy
Jan 7 '06 #3
MuZZy wrote:
Hi,

We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's phone
number.

I found several solutions like callerid.com which require to hookup some
hardware to your phone and computer, but we wanted to make some generic
thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for UNIX
based system, which is not a case.

Any ideas where i could start?


Hi,

Disclaimer: I work for a company that has some commercial involvement
with the information below.

There are a few good commercial alternatives. It really depends on which
way you want to go. Intel used to have a very good system called CT
Connect which gave you one API that would allow you to talk to a bunch
of different PBXes without having to know about their differences etc.
It was often used for this kind of thing. They may now have sold it off
to Envox, who also provide telephony intergration tools.

Another alternative for some customers might be to replace the PBX with
TeleVantage from Vertical. It is a PC based PBX, with good call center
functionality and amazing intergration possibilities, and the user
interface is much friendlier than Asterisk. If your customers don't want
to consider Linux options, this one might be the one. IP ready etc.

I hope it is okey to suggest commercial alternatives in here - either
way, these products are used for this kind of thing on a daily basis.

Best regards,

Rune Jacobsen
Jan 7 '06 #4
In article <uf************ *@TK2MSFTNGP12. phx.gbl>, MuZZy wrote:
We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's phone
number.


Is this for a specific customer that already has a PBX (or an Automatic
Call Distributor which is more popular in larger call centers)? If so,
you'll want to look for support of that PBX. CT Connect does have support
for quite a number of different PBX/ACDs. I'm currently using it for a
couple of customers. Incidentally, Envox expects their product to be
purchased from one of their distributors.

Mike

Jan 8 '06 #5
MuZZy wrote:
Frank Rizzo wrote:
Don't dismiss Asterisk out of hand. You can install it on a cheap
Linux box and it has a bunch of interfaces where you could hook into
(though I am not very knowledgable about that). They have a CLI
interface (via ssh) or SIP.
MuZZy wrote:
Hi,

We are developing a CRM (Customer Relations Management) module for
our app and my boss wants to provide integration with PBX (phone
systems used by lots of companies) so that if a user gets a call,
application pulls up caller's information from CRM database based on
caller's phone number.

I found several solutions like callerid.com which require to hookup
some hardware to your phone and computer, but we wanted to make some
generic thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for
UNIX based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy


Do you know any Windows based solutions? The problem is that our clients
(or should i say - their IT stuff) will not agree with a Linux box
hanging out there - i already tried to push some Linux based solutions
in other areas and they just don't get it... :(


I wouldn't worry about that. There are vendors that simply provide a
thin black box with Linux and Asterisk preinstalled - it just needs a
network connection and that's it - no one will even know that it's
running Linux. It is managed via a web interface.

Anyway, thank you for the reply... if i don't find a Windows alternative
i will look at Asterisk

And if you are aware of any other solution for that caller id problem -
maybe not PBX based, i would really appreciate you r comments !!!

Thank you,
MuZZy

Jan 9 '06 #6
Hi MuZZy,
I just wanted to check how things are going. If there is any question,
please feel free to join the community and we are here to support you at
your convenience. Thanks again !

Best Regards,

Terry Fei[MSFT]
Microsoft Community Support
Get Secure! www.microsoft.com/security
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

--------------------
Date: Fri, 06 Jan 2006 19:43:46 -0500
From: MuZZy <tn*@newsgroups .nospam>
User-Agent: Thunderbird 1.5 (Windows/20051201)
MIME-Version: 1.0
Subject: PLS HELP: PBX phone system integration?
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
Message-ID: <uf************ *@TK2MSFTNGP12. phx.gbl>
Newsgroups: microsoft.publi c.dotnet.langua ges.csharp
NNTP-Posting-Host: h-67-102-164-43.cmbrmaor.cov ad.net 67.102.164.43
Lines: 1
Path: TK2MSFTNGXA02.p hx.gbl!TK2MSFTN GP08.phx.gbl!TK 2MSFTNGP12.phx. gbl
Xref: TK2MSFTNGXA02.p hx.gbl microsoft.publi c.dotnet.langua ges.csharp:3765 53
X-Tomcat-NG: microsoft.publi c.dotnet.langua ges.csharp

Hi,

We are developing a CRM (Customer Relations Management) module for our
app and my boss wants to provide integration with PBX (phone systems
used by lots of companies) so that if a user gets a call, application
pulls up caller's information from CRM database based on caller's phone
number.

I found several solutions like callerid.com which require to hookup some
hardware to your phone and computer, but we wanted to make some generic
thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for UNIX
based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy


Jan 10 '06 #7
You might look into ExceleTel
http://www.exceletel.com/
HTH
Regards,
Mark
"MuZZy" <tn*@newsgroups .nospam> wrote in message
news:uf******** *****@TK2MSFTNG P12.phx.gbl...
Hi,

We are developing a CRM (Customer Relations Management) module for our app
and my boss wants to provide integration with PBX (phone systems used by
lots of companies) so that if a user gets a call, application pulls up
caller's information from CRM database based on caller's phone number.

I found several solutions like callerid.com which require to hookup some
hardware to your phone and computer, but we wanted to make some generic
thing, that's why we decided to look into PBX integration.

They have an open source project "Asterisk" for that but it is for UNIX
based system, which is not a case.

Any ideas where i could start?

Thank you,
MuZZy

Jan 10 '06 #8

This thread has been closed and replies have been disabled. Please start a new discussion.

Similar topics

2
2852
by: Tomislav Lepusic | last post by:
Hello, I don't know if this is the right group (I'm more in Perl, know nothing about Python), so if you can help me thanks, if not, sorry to bother you. I'm working on my student project and I'm totally lost and don't have any idea how to continue, and the deadline is 1.9.2004. Please help, 'couse i'm loosing myself in this XML/SOAP/RPC/WSDL things......
0
4544
by: Zorba.GR | last post by:
IBM DB2 Connect Enterprise Edition v8.2, other IBM DB2 (32 bit, 64 bit) (MULTiOS, Windows, Linux, Solaris), IBM iSoft Commerce Suite Server Enterprise v3.2.01, IBM Tivoli Storage Resource Manager Express Edition v1.3.2 Win, IBM Tivoli System Automation v1.2.0 Linux, IBM Tivoli Workload Scheduler Virtualized Data Centers v8.2 , other IBM Tivoli CDs, WEBSPHERE EVERYPLACE MOBILE PORTAL v5.0 - ALTIUM , other IBM WebSphere Business CDs...
0
2159
by: Diego F. | last post by:
I've been days with that. I'm trying to work with web services sending and returning objects, and the web service must store some objects. - My first try (the most obvious in my opinion) was to use a class contained in a extern dll so the web service and the application can use it and send or return via web services: public customObject myWebMethod(customObject obj); . I saw that web services can't deal with this cause the WS creates...
2
1378
by: RBCC | last post by:
I have a form with a 2 textboxes and a listbox, The data is read in by a file called "memberphones" The listnbox lists names in this way (lastname,first name) sorted by the last name. the textboxes have the "lastname,first name" and the phone in the other one. Now I am stumpped about how to write the instrucution to modify a record of the arraylist. here is the whole code. Imports Microsoft.VisualBasic Imports System.IO Imports...
16
2008
by: Allen | last post by:
I have a class that returns an arraylist. How do I fill a list box from what is returned? It returns customers which is a arraylist but I cant seem to get the stuff to fill a list box. I just learning and really need some help bad. Public Shared Function GetAll() As ArrayList Dim dsCustomer As New DataSet() Dim sqlQuery As String = "SELECT Name, Address, PhoneNo " & _ "FROM CustomerTable" Try
2
4456
by: rufpirat | last post by:
Hello I'm in the middle of trying to build an "AD phone book", and this being my first try at asp.net, I have a few questions that I hope some of you might be able to help with: 1. Is it correct, that PageSize equals the max size of the result set? 2. Is there a way to make asp cache the search result, so the domain controller won't be to bother by all the lookups, and also to speed up
1
2027
by: MuZZy | last post by:
Hi, One of our bigger clients requested to have a phone automation option for our CRM product (developed on C#) as they are using it now with ACT CRM. Unfortunately i don't have much info on how do they use it and no way i could get to tehir place as they are in Europe (i'm in US). All i know that they are using Nortel phones with TAPI interface (connected over LAN?) and on user's machines they are using a TAPI driver "LAN CTE". I've...
0
5571
by: gunimpi | last post by:
http://www.vbforums.com/showthread.php?p=2745431#post2745431 ******************************************************** VB6 OR VBA & Webbrowser DOM Tiny $50 Mini Project Programmer help wanted ******************************************************** For this teeny job, please refer to: http://feeds.reddit.com/feed/8fu/?o=25
1
1975
by: zandrew | last post by:
Hello there everyone. For a summer project I'm doing, I have to use a phone to pass an image I've taken (on the phone) to a dedicated server I've made on a local ubuntu machine. For the upload code, I decided on python (seeing on how its easy to learn, and already on the phone), and for the server code I decided on PHP (that was also an easy decision). The problem I keep running into involves the image display: the data seems to be passed...
0
8888
marktang
by: marktang | last post by:
ONU (Optical Network Unit) is one of the key components for providing high-speed Internet services. Its primary function is to act as an endpoint device located at the user's premises. However, people are often confused as to whether an ONU can Work As a Router. In this blog post, we’ll explore What is ONU, What Is Router, ONU & Router’s main usage, and What is the difference between ONU and Router. Let’s take a closer look ! Part I. Meaning of...
0
9401
Oralloy
by: Oralloy | last post by:
Hello folks, I am unable to find appropriate documentation on the type promotion of bit-fields when using the generalised comparison operator "<=>". The problem is that using the GNU compilers, it seems that the internal comparison operator "<=>" tries to promote arguments from unsigned to signed. This is as boiled down as I can make it. Here is my compilation command: g++-12 -std=c++20 -Wnarrowing bit_field.cpp Here is the code in...
0
9257
jinu1996
by: jinu1996 | last post by:
In today's digital age, having a compelling online presence is paramount for businesses aiming to thrive in a competitive landscape. At the heart of this digital strategy lies an intricately woven tapestry of website design and digital marketing. It's not merely about having a website; it's about crafting an immersive digital experience that captivates audiences and drives business growth. The Art of Business Website Design Your website is...
0
9111
tracyyun
by: tracyyun | last post by:
Dear forum friends, With the development of smart home technology, a variety of wireless communication protocols have appeared on the market, such as Zigbee, Z-Wave, Wi-Fi, Bluetooth, etc. Each protocol has its own unique characteristics and advantages, but as a user who is planning to build a smart home system, I am a bit confused by the choice of these technologies. I'm particularly interested in Zigbee because I've heard it does some...
0
8096
agi2029
by: agi2029 | last post by:
Let's talk about the concept of autonomous AI software engineers and no-code agents. These AIs are designed to manage the entire lifecycle of a software development project—planning, coding, testing, and deployment—without human intervention. Imagine an AI that can take a project description, break it down, write the code, debug it, and then launch it, all on its own.... Now, this would greatly impact the work of software developers. The idea...
0
6011
by: conductexam | last post by:
I have .net C# application in which I am extracting data from word file and save it in database particularly. To store word all data as it is I am converting the whole word file firstly in HTML and then checking html paragraph one by one. At the time of converting from word file to html my equations which are in the word document file was convert into image. Globals.ThisAddIn.Application.ActiveDocument.Select();...
1
3221
by: 6302768590 | last post by:
Hai team i want code for transfer the data from one system to another through IP address by using C# our system has to for every 5mins then we have to update the data what the data is updated we have to send another system
2
2634
muto222
by: muto222 | last post by:
How can i add a mobile payment intergratation into php mysql website.
3
2157
bsmnconsultancy
by: bsmnconsultancy | last post by:
In today's digital era, a well-designed website is crucial for businesses looking to succeed. Whether you're a small business owner or a large corporation in Toronto, having a strong online presence can significantly impact your brand's success. BSMN Consultancy, a leader in Website Development in Toronto offers valuable insights into creating effective websites that not only look great but also perform exceptionally well. In this comprehensive...

By using Bytes.com and it's services, you agree to our Privacy Policy and Terms of Use.

To disable or enable advertisements and analytics tracking please visit the manage ads & tracking page.