Please help for my studies

Henry

Hi Everyone,

My name is Henry and I'm a Master of Computing student at Unitec New Zealand
(www.unitec.ac.nz). I'm currently doing my Thesis titled: "Utilizing
Newsgroups as Customer Support Tool in Software Development Companies". This
research is about whether or not Newsgroups are effective for providing
customer support with low cost.

This is **strictly** academic, non-profit research, only doing it to
complete my degree. You are encouraged to contact to my institute (Unitec
New Zealand (www.unitec.ac.nz)) to verify my student details, if you ever
have any doubts.

For more information about my research, please visit my research page:
http://hyperdisc.unitec.ac.nz/postgr...ysite/home.asp

I'm surveying the customers of software companies who use newsgroups to get
solution to their problems. I'm surveying 50 customers per company. However,
with the amount of newsgroups available at Microsoft news site, I'm only
surveying 4 people from this particular newsgroup.

The survey is only 12 questions so it shouldn't take more than 5 mins or so.
And this survey is **totally anonymous**.

NOTE: I would like people with at least 1 year experience (Getting
solutions for their problems) using newsgroups, to answer my survey.

To participate in the survey...
- Go to: http://hyperdisc.unitec.ac.nz/postgr...ysite/home.asp
- Click on "Start Survey" on the top-left of the page
- Enter the User Code (pick on below)
- Click Continue

Below are the user codes for 4 people (One line per code)...
E5C0C180-ECE3-438F-B508-6DC330332EFF
2B0A8426-AC48-457C-8436-BDFC8D4CC79C
4842E732-EA75-4B27-89E2-9800D1D7D45C
DC16FC3C-76C6-4F11-9073-3AA9573623CD

If you ever had any doubts on what questions are being asked, you can view
the questions beforehand by entering "Guest-User" (without quotes) in the
User Code field and browse around the survey pages. After you've satisfied
with the questions being asked, you can use one of the User Codes provided
above and answer the survey.

Thank you all for taking the time to even read this post. If any 4 of you
can answer my survey, it'll help towards completing my research and I'll be
very much appreciated!

Henry
Master of Computing Student
Student ID: 1118218
Unitec New Zealand

Nov 16 '05 #1

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