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SMS functionality in my CRM project

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I am developing Customer response management system for telecom company. Now i want to add sms functionality by which sms will be send to user when he/she will post the complaint regarding any telecom services related.(airtel,bsnl..etc)
Is there any Sms API code or something possible??
Mar 8 '13 #1
1 1518
Niheel
2,456 Recognized Expert Moderator Top Contributor
You will have to subscribe to an SMS Gateway which would give you access to an API that would allow you to build your application around.

Pricing varies usually 5-20 cents per SMS based on volume. It's not cheap especially if you do high volume.

One of the other things you can do is find out all the email->SMS formats for each of the carriers. Ask your users for carrier information and send out SMS that way. It's probably unreliable with large amount of users, but manageable for a small set of users.

The other options is setting up your own SMS gateway.

I hope that helps.
Mar 8 '13 #2

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