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External Maxtor Harddrive not recognized

I have seen similar questions posted here but no result for my situation so
here goes. I have a fairly new Maxtor OneTouch III Turbo Terabyte external
drive (raid) and a new Dell 690 Precision also raid.....on XP. The maxtor
was working fine and I was backing up data to it for a couple of months.
Then all of a sudden the computer did not recognize it. I tried device
manager, uninstalling & reinstalling driver, etc. I tried other USB
cables....other USB ports and also the 1394 firewire cables (this unit can be
used with either USB or firewire). I went into disk management and it does
not even show up there. When I trouble shoot it I get error code 10 (device
could not be started). I ordered a replacement unit from maxtor (now
seagate).....expensive drive just under $1000. The new unit has the same
problem. So lightbulb goes off over my head and I connect the original
maxtor to another desktop that is on Windows 2000 and of course it is now
recognized. I check it in disk management and it is partitioned NFTS so
that's all set.

I tried plugging the replacment maxtor unit into my laptop which is also on
XP and again....not recognized. So this leads me to believe that there is
some problem with XP and external devices. My keyboard, monitors, mouse and
scanner are all conncected via USB and they work.

Disconnected the keyboard and mouse (with remote assistance from dell) as
well as the scanner to see if there was an overload preventing recognition of
external drive. No change.

Next step is to get a PCI card with usb ports attached and insert this into
a slot and see if that works. But to me, this sounds like an XP conflict.
Maxtor was no help. Their tech support people are in India and it is really
hard to understand what they are saying....plus they just have a standard
script. They do almost no troubleshooting and tell you to replace the unit.
Microsoft won't assist....they told me to go to the computer manufacturer
(Dell) since this is a new computer.

I have been researching this for 2 weeks and the only solution I found that
people liked was partitioning the disk in the disk management area.....but if
the external drive is not even showing up there.....then what?

Any microsoft people out there that can help me trouble shoot this and get
it fixed? I have a $1000 external drive paperweight on my desk now and a new
$5000 dell computer (very high end unit) also collecting dust here....because
I can't back up my data and such to the external drive.

Thanks for any help anyone can provide.
Judi
Jun 15 '07 #1
2 4620
This is a dotnet language group.

Try reposting in microsoft.public.windowsxp.general
"junior-geekette" <ju*************@discussions.microsoft.comwrote in
message news:37**********************************@microsof t.com...
>I have seen similar questions posted here but no result for my situation so
here goes. I have a fairly new Maxtor OneTouch III Turbo Terabyte
external
drive (raid) and a new Dell 690 Precision also raid.....on XP. The maxtor
was working fine and I was backing up data to it for a couple of months.
Then all of a sudden the computer did not recognize it. I tried device
manager, uninstalling & reinstalling driver, etc. I tried other USB
cables....other USB ports and also the 1394 firewire cables (this unit can
be
used with either USB or firewire). I went into disk management and it
does
not even show up there. When I trouble shoot it I get error code 10
(device
could not be started). I ordered a replacement unit from maxtor (now
seagate).....expensive drive just under $1000. The new unit has the same
problem. So lightbulb goes off over my head and I connect the original
maxtor to another desktop that is on Windows 2000 and of course it is now
recognized. I check it in disk management and it is partitioned NFTS so
that's all set.

I tried plugging the replacment maxtor unit into my laptop which is also
on
XP and again....not recognized. So this leads me to believe that there is
some problem with XP and external devices. My keyboard, monitors, mouse
and
scanner are all conncected via USB and they work.

Disconnected the keyboard and mouse (with remote assistance from dell) as
well as the scanner to see if there was an overload preventing recognition
of
external drive. No change.

Next step is to get a PCI card with usb ports attached and insert this
into
a slot and see if that works. But to me, this sounds like an XP conflict.
Maxtor was no help. Their tech support people are in India and it is
really
hard to understand what they are saying....plus they just have a standard
script. They do almost no troubleshooting and tell you to replace the
unit.
Microsoft won't assist....they told me to go to the computer manufacturer
(Dell) since this is a new computer.

I have been researching this for 2 weeks and the only solution I found
that
people liked was partitioning the disk in the disk management area.....but
if
the external drive is not even showing up there.....then what?

Any microsoft people out there that can help me trouble shoot this and get
it fixed? I have a $1000 external drive paperweight on my desk now and a
new
$5000 dell computer (very high end unit) also collecting dust
here....because
I can't back up my data and such to the external drive.

Thanks for any help anyone can provide.
Judi

Jun 15 '07 #2
Sorry. I thought I had posted this to the general microsoft group.....it did
not say dotnet on the drop down menu item I selected.

"Galen Somerville" wrote:
This is a dotnet language group.

Try reposting in microsoft.public.windowsxp.general
"junior-geekette" <ju*************@discussions.microsoft.comwrote in
message news:37**********************************@microsof t.com...
I have seen similar questions posted here but no result for my situation so
here goes. I have a fairly new Maxtor OneTouch III Turbo Terabyte
external
drive (raid) and a new Dell 690 Precision also raid.....on XP. The maxtor
was working fine and I was backing up data to it for a couple of months.
Then all of a sudden the computer did not recognize it. I tried device
manager, uninstalling & reinstalling driver, etc. I tried other USB
cables....other USB ports and also the 1394 firewire cables (this unit can
be
used with either USB or firewire). I went into disk management and it
does
not even show up there. When I trouble shoot it I get error code 10
(device
could not be started). I ordered a replacement unit from maxtor (now
seagate).....expensive drive just under $1000. The new unit has the same
problem. So lightbulb goes off over my head and I connect the original
maxtor to another desktop that is on Windows 2000 and of course it is now
recognized. I check it in disk management and it is partitioned NFTS so
that's all set.

I tried plugging the replacment maxtor unit into my laptop which is also
on
XP and again....not recognized. So this leads me to believe that there is
some problem with XP and external devices. My keyboard, monitors, mouse
and
scanner are all conncected via USB and they work.

Disconnected the keyboard and mouse (with remote assistance from dell) as
well as the scanner to see if there was an overload preventing recognition
of
external drive. No change.

Next step is to get a PCI card with usb ports attached and insert this
into
a slot and see if that works. But to me, this sounds like an XP conflict.
Maxtor was no help. Their tech support people are in India and it is
really
hard to understand what they are saying....plus they just have a standard
script. They do almost no troubleshooting and tell you to replace the
unit.
Microsoft won't assist....they told me to go to the computer manufacturer
(Dell) since this is a new computer.

I have been researching this for 2 weeks and the only solution I found
that
people liked was partitioning the disk in the disk management area.....but
if
the external drive is not even showing up there.....then what?

Any microsoft people out there that can help me trouble shoot this and get
it fixed? I have a $1000 external drive paperweight on my desk now and a
new
$5000 dell computer (very high end unit) also collecting dust
here....because
I can't back up my data and such to the external drive.

Thanks for any help anyone can provide.
Judi


Jun 15 '07 #3

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