1.) Is that the full stacktrace that is displayed?
2.) When is the exception thrown? What will the other users be trying to do when the exception is thrown?
3.) What's special about the users who are getting the exception?
Full stacktrace details is mentioned below.
org.apache.jasper.JasperException
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:207)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:240)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:809)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:627)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:382)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:306)
at org.apache.struts.action.RequestProcessor.doForwar d(RequestProcessor.java:1056)
at org.apache.struts.action.RequestProcessor.processF orwardConfig(RequestProcessor.java:388)
at org.apache.struts.action.RequestProcessor.process( RequestProcessor.java:231)
at org.apache.struts.action.ActionServlet.process(Act ionServlet.java:1164)
at org.apache.struts.action.ActionServlet.doPost(Acti onServlet.java:415)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:716)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:809)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:200)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:146)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:209)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:948)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:144)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:948)
at org.apache.catalina.core.StandardContext.invoke(St andardContext.java:2358)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:596)
at org.apache.catalina.valves.ErrorDispatcherValve.in voke(ErrorDispatcherValve.java:118)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:594)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:116)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:594)
at com.db.dweb.tomcat.DwebAccessLogValve.invoke(DwebA ccessLogValve.java:465)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:594)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:948)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContext.invokeNext(StandardPipeline.j ava:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:948)
at org.apache.ajp.tomcat4.Ajp13Processor.process(Ajp1 3Processor.java:409)
at org.apache.ajp.tomcat4.Ajp13Processor.run(Ajp13Pro cessor.java:528)
at java.lang.Thread.run(Thread.java:534)
----- Root Cause -----
java.lang.NullPointerException
at org.apache.jsp.BCHelpform_jsp._jspService(BCHelpfo rm_jsp.java:196)