Report won`t print when I choose a POS printer

[ypper2001]

I have a POS printer, Star TSP 100, that I would like to use to print a receipt. The problem is that when choosing the correct paper 72mm X receipt, Access comes up with an error telling me that the paper is to large. When choosing 72mm X 200mm It prints the receipt but cuts it at 200mm. Can anybody help?

[missinglinq]

This type of thing is almost always a "drivers" issue, rather than an Access issue. I'd check for the latest driver, from the printer's manufacturer, and if one is found I'd

1. Back up the old driver somewhere safe
2. Install the new driver

I give Step # 1 as a precaution because I have heard of cases where Access actually worked with an old driver but not with a newer version!

Linq ;0)>

[ypper2001]

Hi, thanks for your replay and suggestion. I tryed to upgrade the driver but stil get the following message: "Microsoft Access can't print or preview the page because the page size you selected is larger than 22.75 inches." I also tryed an older driver, but still get the same mesage. Any ideas?

[jamesivey]

enter into control panel > printers

right click on your model of star printer

if you click on properties...your gonna be looking for an "advanced" section or prefrences... make sure the PAPER size is set to the right width for your receipt printer.

[ypper2001]

Correct paper size is choosen, 72mm X receipt, still does not work. I have no ideas what to do so if anybody has other ideas....

Thanks for taking the time to look at this :)