Message Tracking

[Doug Raney]

I am looking for a feature of .Net that will allow me to query an exchange
server mailbox store for messages related to a specific message ID.

Here is the scenario: Company X sells widgets. For each widget Transaction
there are 20+ emails that are exchanged between Company X and a customer.
Company X spends alot of time separating these emails into public folders so
that anyone who works the transaction can have a proper context on the
communications with the customer.

Is there a way to "tag" a message when communications are initiated with a
customer, so that .Net could automatically pull any email threads related to
"Transaction 34543" for example from the exchage server?

I have looked at mail headers, but I dont know enough about exchange to
understand how custom headers are persisted in a thread? If I send a message
with a custom header to Customer A, will this be included in the response
back to me?

Any insight is much appreciated. Thx.

Doug

[Luke Zhang [MSFT]]

Hello,

To access the Exchange server in .NEt application, the recommended way is
WebDav.

WebDAV Reference
http://msdn.microsoft.com/library/de...us/e2k3/e2k3/w
ss_references_webdav.asp

And here is sample:
How to retrieve and modify properties on items by using WebDAV in Visual C#
http://support.microsoft.com/?id=310283

Some third party resolution:
http://www.independentsoft.de/webdavex/index.html

Hope this help,

Luke Zhang
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

[Doug Raney]

If I send a message
with a custom header to Customer A, will this be included in the response
back to me?

"Luke Zhang [MSFT]" wrote:

Hello,

To access the Exchange server in .NEt application, the recommended way is
WebDav.

WebDAV Reference
http://msdn.microsoft.com/library/de...us/e2k3/e2k3/w
ss_references_webdav.asp

And here is sample:
How to retrieve and modify properties on items by using WebDAV in Visual C#
http://support.microsoft.com/?id=310283

Some third party resolution:
http://www.independentsoft.de/webdavex/index.html

Hope this help,

Luke Zhang
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

[Luke Zhang [MSFT]]

The answer is NO. A reply message can only include original message's
content, not mail header.

Luke Zhang
(This posting is provided "AS IS", with no warranties, and confers no
rights.)