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Microsoft Excel has stopped working

I have just purchased Microsoft Office 2013 on a brand new computer using Windows 7 OS.

Whenever I try to open Excel, Word or Outlook, I get an error message stating: Microsoft (Outlook, Excel, Word) has stopped working. Then it offers an option to check online for a solution, but nothing ever happens and it shuts down. I don't have any antivirus installed onto this computer and this computer has never had any other Office edition installed on it before. It's brand new.
Dec 6 '18 #1
2 4359
Repair Microsoft Office
Go to the "Control panel" > choose "Programs and Features". Find Microsoft Office in the list, right-click it and click the "Change" button. When you click on the Change option, then an office window appears on the screen.
Mar 4 '20 #2
Try opening word or excel in safe mode. Go to file/options/add-ins and select COM add-ins. Uncheck the add-ins. Might work
This solved the problem for me. I found I had an add-in that must have come from my scanner/printer called ABBYY finereader. Once I disabled this add in by unchecking, I could start the applications without safe mode. Thanks
Mar 12 '20 #3

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