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Windows 8.1 it crashed my leptop

I wanted to upgrand my leptop from windows 7 to windows 8.1 so what happend is that it stop while it was busy load now it does give me access to my desktop what i do to fix to be normal again?
Dec 26 '15 #1
1 2939
zmbd
5,501 Expert Mod 4TB
I can only assume that you intended:
While upgrading laptop from Windows 7 to Windows 8.1, the laptop locked-up/stopped while loading the files and now there is no access to the Windows Desktop.

1) Check to see if there is an OEM recovery partition. You do not indicate the manufacture and model; thus, we cannot tell you any more about this.

2) If the recovery partition has been removed, then hopefully you either have the OEM restore disk or you made the restore disk first thing before you started using the PC - if not - then you need to contact the manufacture. Sometimes, the manufactures will make a download of the ISO available on their website.

3) Before you do anything more, try to reboot (assuming of course that you haven't already done so) from a cold boot. What I mean here: Remove all power from the device, including the battery. Allow the device to sit idle for no less than 10 minutes. Replace the battery, attach the A/C power - DO NOT DO THIS ON A BATTERY! Power on the device.... best case scenario is that the install completes.

4) If (3) fails, then you are basically stuck with a reformat and install of the OS-partition.

++ This is a prime example for why one should always >>> BACK-UP <<< your critical data! ++
Dec 28 '15 #2

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