HP Desktop Windows 8, Recovery to factory settings

[sakayaraj2000]

A couple of days ago i bought an HP desktop pc(HP ENVY h8-1485ea).

Which has windows 8 pre installed by HP.

It is i7, 16gb ram and has 2 hdd. One which is a western digital 3TB and the second one was a scan disk 16 gb drive and labelled as recovery.

So i wanted to partition the big 3TB DRIVE. To 200gb for the c: drive and the rest for my storage.
I used easus to partition the drives, "i used an older version which supports windows 7, and didn't download the one which supports windows 8", cos honestly I thought that it would work properly in win 8 and was not aware that window 8 has a different boot system.

The easus partition manager is a partition manager, that I have to configure from windows and setup my desired size of requirement, and the software would reboot and start partitioning before entering windows by showing the progress. And I have done this many times for windows xp and 7, but never for win 8.

So the easus software was progressing until 10% by rebooting and partitioning, and suddenly I received a blue screen with a sad face icon :( and below was text saying that there was an error on the windows/system32/.

I am very sure that message is from the windows 8 and not the easus program.

Now when I turn on the pc, it takes me to the recovery window and gives me three options.

1. Press ENTER. To try again
2.***I need to see the option again after I reach the pc
3. Press ESC to enter UEFI settings.

Only the 3rd was responsive, the other two options did not do any thing except just would flash for a second and show the same screen with the above options.

But when I select the third option it takes me to a new window and there are options for setting boot order, recovery option, and other tools to view the hardware info.

When I select the recovery option, it would show a blue blank screen and after about 30seconds the computer would shut down.

And there is also another option named RUN UEFI APPLICATION, And after selection that in shows a small blue window and it is labelled as FILE BROWSER, and it only displays a single hdd, and it had a name as (HDD: ST3000DM001-9YN166).

I did google it, and found out that its the 3TB Hdd

After going in it, it had three folders, diagnostic, boot, HP. all the folders had a single file, but when I selected any of those files, the blank blue screen would appear and after 30 seconds the computer will shut-down.

So what I trying to do is to use the recovery that originally came with HP to set it back to its factory windows and settings.

Thanks in advance

Raj

[Rabbit]

Did you try booting from the recovery partition?

[Iovank]

i have exactly the same problem on my HP laptop and i don´t what to do. Please i need help!!!

[Niheel]

did you end up deleting the recovery partition or is it still there?

[zmbd]

You're in the oubliette.

Unless you made the factory restore disks using the HP recovery utilities there is no hope in that the recovery partition sounds like it has been written to as well - you would not have been taken to the RUN UEFI APPLICATION option if the recovery partition was viable.

Contact HP support via the website be prepared to provide the Serial number, model, etc...
Also locate the window Genuine Product sticker.

Be prepared to pay for the recovery disks.