thanks to you all for your quick replys.As I said, when she tries to go on line all she gets is a full page saying could not find server I managed to override this problem once through internet options (connections), but after a short while (10 mins) the same old message came back, could not find the server,
this, I'm sorry to say, is all I can tell you as I have myself just started using a p.c. at the ripe old age of 58, hope these little bits of imformation might help
once again, my best regards, george mac.