Problem with my application in VB6

[Allcomp]

Hello,

I have a problem with my application in VB6

The program work perfectly with some of my customers, but win a specific
customer my program doesn't work at all. He has tried the program on
more than one computer (Win 2K SP4 and WinXP SP2 for example) and he
can't use a part of program.
He launch the program correctly, then he open a form in a menu, then he
has a error (Translated from dutch but I am not very good in Dutch)
"The program has generated an error and has been closed by windows.
You can start the program again
A log has been created"

When I see the log, I can't see anything interesting.
I see informations about files in the directory of my program and the
installation files, and some informations about a kernel32.dll

I really have no idea how I could solve this error.
Do you know a mean to have more informations in a VB6 application crash?
Can I do something in the project to trap the error and have more
informations?

Thank you
Marc Allard
Allcomp

[John Blessing]

"Allcomp" <ma**@nospam.allcomp.be> wrote in message
news:42**********************@news.skynet.be...

Hello,

I have a problem with my application in VB6

The program work perfectly with some of my customers, but win a specific
customer my program doesn't work at all. He has tried the program on
more than one computer (Win 2K SP4 and WinXP SP2 for example) and he
can't use a part of program.
He launch the program correctly, then he open a form in a menu, then he
has a error (Translated from dutch but I am not very good in Dutch)
"The program has generated an error and has been closed by windows.
You can start the program again
A log has been created"

When I see the log, I can't see anything interesting.
I see informations about files in the directory of my program and the
installation files, and some informations about a kernel32.dll

I really have no idea how I could solve this error.
Do you know a mean to have more informations in a VB6 application crash?
Can I do something in the project to trap the error and have more
informations?

Thank you
Marc Allard
Allcomp

Hello Marc

I have always found filemon from
http://www.sysinternals.com/ntw2k/source/filemon.shtml very good at tracking
these sorts of problems down

--
John Blessing

http://www.LbeHelpdesk.com - Help Desk software priced to suit all
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[Allcomp]

Hello,

Thank you for your help.
I will make a test with my customer Tuesday.

Marc Allard
Allcomp
John Blessing wrote:

"Allcomp" <ma**@nospam.allcomp.be> wrote in message
news:42**********************@news.skynet.be...

Hello,

I have a problem with my application in VB6

The program work perfectly with some of my customers, but win a specific
customer my program doesn't work at all. He has tried the program on
more than one computer (Win 2K SP4 and WinXP SP2 for example) and he
can't use a part of program.
He launch the program correctly, then he open a form in a menu, then he
has a error (Translated from dutch but I am not very good in Dutch)
"The program has generated an error and has been closed by windows.
You can start the program again
A log has been created"

When I see the log, I can't see anything interesting.
I see informations about files in the directory of my program and the
installation files, and some informations about a kernel32.dll

I really have no idea how I could solve this error.
Do you know a mean to have more informations in a VB6 application crash?
Can I do something in the project to trap the error and have more
informations?

Thank you
Marc Allard
Allcomp

Hello Marc

I have always found filemon from
http://www.sysinternals.com/ntw2k/source/filemon.shtml very good at tracking
these sorts of problems down