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What is unique to one person that I should be looking for?

All my users can click on an image button accept one. When she hovers over the imagee it does not provide info on the status bar as if it doesn't even recognize there is a image button there. ALL the other users roll over it and the info comes up on the status bar and they can click the button and it works.
What should I be looking for that one user can not access this button. There is not code specific that locks her out and the ahref links on her page work but not the image button. Any suggestions on where to look?
Aug 12 '10 #1
4 1073
Joseph Martell
198 Expert 128KB
If the problem is isolated to a single user then I would start with the user's local system settings. If this is a web based application, have her try to log in to your system from another machine.
Aug 13 '10 #2
Yes this is a web based system... and when I log in as here on my machine I get the same problem... so I went to look at the code.. but I don't see anything that is client or user specific. It can't be the java or machine loads... cuz it had the same problem when loaded on my machine. I am about ready to give her a complete new account because it has to do with her account. But we don't have anything that would "shut off" an image button functionality.
Aug 13 '10 #3
Joseph Martell
198 Expert 128KB
That is quite the mystery....
If the problem is independent of the user's particular workstation, I would start isolating things that are unique to her account. Is the picture one that the user can set? Are there other elements of the web page that can be set on a per-user basis? Particularly any elements whose definition occurs before the image on the final page?

You could try making a completely new account and then setting up her information piece by piece, testing after each modification until the account matches what she currently has. That would allow you a way to check individual pieces of your system.
Aug 15 '10 #4
OK.. issue found. The area this was occuring was in a panel that produced messages from other individual users at the top of the panel and then had an alert type message where the user could disable the alert with the bell. The issue was with one of the messages located above the alert section... an html button was copied into it from an outside party that affected the buttons later in the panel.
Aug 17 '10 #5

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