Terrible Infragistice NetAdvantage Support

[paul]

This evening I spent $795 to purchase Infragistics' NetAdvantage 2005
product online.

My MasterCard already shows the debit; however:

(1) The confirmation email that I was promised never arrived;
(2) The link to immediately download my product that was provided on my
confirmation page didn't work;
(3) The CD-Key that was provided on my confirmation didn't work.
(4) When I tried to phone Customer Services/Sales, they were closed;
and
(5) When I tried to leave a message, the computer operator hung up the
call in the middle of her own message.

Is this the kind of terrible service that I am to expect when buying
Infragistics products?

[char_latte]

infragistics service sux. get used to it if you're going to use their
products, or better yet don't. i haven't bought anything from the
company in 2 years just because of this kind of thing. there are tons
of bugs in their software, but that is par for the course (to a point)
in this kind of business. more maddening is when you can't get any
decent response to your issues. i couldn't. and that's why i left.
sorry for your experience tho...

paul wrote:

This evening I spent $795 to purchase Infragistics' NetAdvantage 2005
product online.

My MasterCard already shows the debit; however:

(1) The confirmation email that I was promised never arrived;
(2) The link to immediately download my product that was provided on my confirmation page didn't work;
(3) The CD-Key that was provided on my confirmation didn't work.
(4) When I tried to phone Customer Services/Sales, they were closed;
and
(5) When I tried to leave a message, the computer operator hung up the call in the middle of her own message.

Is this the kind of terrible service that I am to expect when buying
Infragistics products?