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Cannot print using custom paper size (Crystal Report .NET)

I use VB.NET to integrate with crystal report 9.0 to print a report
with custom paper size (using Dot Matrix printer). I have already
added a custom paper size in the printer server and set the paper
size in crystal report. However,

1. in web form, the crystal report viewer perview cannot identify the
paper setting and use A4 instead. The print out is always with A4.

2. in win form, the crystal report viewer preview looks fine but the
print out is like printing on "Letter" only. When I export the
report to Doc/Rtf, the document uses "Letter" also.

I've search over the internet and found one solution published by
Crystal Technical Support.
http://support.businessobjects.com/l...s/c2010101.asp
I followed its suggestion to expose the system account to be able to
display the report with the custom size but failed.

Anyone has some hints to me? Thanks! :(
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Nov 20 '05 #1
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