Help desk systems..

Belinda R. Kelly

I was wondering if anyone could suggest a web-based help desk system
that uses MS SQL server that also has a knowledge base and also allows
support employees to log how much time they have spent on each
particular ticket. I'm after an 'affordable' system that would be used
by about 35 people.

Otherwise, if you can think of a better place to ask around, let me
know!

Regards,
Belinda

Jul 20 '05 #1

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1674

John P. Marshall

Belinda,

I'm not sure what you consider affordable. Are the 35 users concurrent
users or named users? I'd be happy to give you a quote.

Regards,
John

"Belinda R. Kelly" <bk****@ebetonline.com> wrote in message
news:a4*************************@posting.google.co m...

I was wondering if anyone could suggest a web-based help desk system
that uses MS SQL server that also has a knowledge base and also allows
support employees to log how much time they have spent on each
particular ticket. I'm after an 'affordable' system that would be used
by about 35 people.

Otherwise, if you can think of a better place to ask around, let me
know!

Regards,
Belinda

Jul 20 '05 #2

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