Evaluating Lumigent Entegra

[Sanjeev]

Hi,

I am evaluating Lumigent's Entegra for doing security and business
audit of some of the critical database(s) in the company I work for. I
would like to know what has been your experience in using this product
for doing similar audits in your company, if you have also done such
audits.

Thanks,
Sanjeev

[Heather]

I have had horrible luck with this product. Their support consists of
about 3 people; only one can ever help me with my issues. The support
on the website is not a policy that is followed. I have gotten
numerous patches, fixes for issues - they don't notify customers of
problems unless you call them. Their engineering staff is also way
understaffed; it takes forever for them to get a resolution to
something. In a nutshell their customer service is the worst I've
dealt with. The software is also very buggy; constantly some issues I
have to deal with on a daily basis; hardly ever does it run like it
should.

Now I've been told we are a 'special case' ; you might have good luck;
however I have not.
Sanjeev wrote:

Hi,

I am evaluating Lumigent's Entegra for doing security and business
audit of some of the critical database(s) in the company I work for. I would like to know what has been your experience in using this product for doing similar audits in your company, if you have also done such
audits.

Thanks,
Sanjeev

[Craig Kelly]

"Sanjeev" wrote:

Hi,

I am evaluating Lumigent's Entegra for doing security and business
audit of some of the critical database(s) in the company I work for. I
would like to know what has been your experience in using this product
for doing similar audits in your company, if you have also done such
audits.

Thanks,
Sanjeev

We considered Entegra, but went with Log Explorer (and Lumigent actually
supported it, which is rare since Log Explorer is so much cheaper). We've
been impressed with the attention we've gotten and the help we've received,
but we've had very few problems (and the only ones we've had were in the
first week after installation).

Although my experience has been markedly different from the other poster's,
they are definitely a small company. I wouldn't count on them for a mission
critical application with Entegra, but I would hardily recommend Lumigent
and their products for less important tasks.

Our system is designed to operate when pieces of infrastructure go down and
75% of our major operations can actually function with paper/fax/phone alone
for about 24 hours. Add in the fact that Log Explorer really has no
competition and the fact that we went without Log Explorer for years and
we're perfectly fine with Lumigent's level of support. I also assume that
they will get better as their company grows. YMMV.

Craig