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Re: Need Python alternative to Request-Tracker help desk software

On 2008-04-29 22:15, Sells, Fred wrote:
I've been tasked with either implementing Request-Tracker to upgrade our help desk issue tracking system or finding a Python equivalent (both in terms of functionality and wide spread use). Request-Tracker uses Apache and MySQL, which would also be appropriate to Python.

I would prefer to go the Python route, especially since Request-Tracker is written in Perl (which I don't know).

My initial attempts with Google were not useful due to the general nature of the keywords.

Are there any suggestions.
You should have a look at Trac (http://trac.edgewall.org/) and
roundup (http://roundup.sourceforge.net/).

Both are written in Python and provide excellent issue tracking.
They differ a bit in design and approach to issue tracking, so
you will likely need to investigate a bit further before you decide.

Both are easy to extend and adapt to whatever needs you have.

Marc-Andre Lemburg

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Jun 27 '08 #1
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