- SELECT NVL(ManagerID,'Other') ManagerID, NVL(Manager,'Other') Manager, MAX(ManagerOpenACount) ManagerOpenACount, MAX(ManagerOpenUACount) ManagerOpenUACount, MAX(ManagerCloseCount) ManagerCloseCount, MAX(ManagerCount) ManagerCount, MAX(ManagerRejectCount) ManagerRejectCount, MAX(ManagerPendingCount) ManagerPendingCount, MAX(ManagerReopenCount) ManagerReopenCount, MAX(ManagerCPRCount) ManagerCPRCount, CONCAT('',ROUND(MAX(Pct),2)) Pct FROM " & _
-
"(SELECT U.Manager ManagerID, U.ManagerName Manager, COUNT(1) ManagerOpenACount, 0 ManagerOpenUACount, 0 ManagerCloseCount, 0 ManagerCount, 0 ManagerRejectCount, 0 ManagerPendingCount, 0 ManagerReopenCount, 0 ManagerCPRCount, 0 Pct FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Open' AND Who_Assign_Pension_Prod IS NOT NULL " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, COUNT(1), 0, 0, 0, 0, 0, 0, 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Open' AND Who_Assign_Pension_Prod IS NULL " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, COUNT(1), 0, 0, 0, 0, 0, 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Closed' " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, 0, 0, COUNT(1), 0, 0, 0, 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Rejected' " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, 0, 0, 0, COUNT(1), 0, 0, 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Pending' " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, 0, 0, 0, 0, COUNT(1), 0, 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='Reopen' " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, 0, 0, 0, 0, 0, COUNT(1), 0 FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & " WHERE Status ='CPR' " & sSQLPriority & " GROUP BY U.Manager, U.ManagerName " & _
-
"UNION " & _
-
"SELECT U.Manager, U.ManagerName, 0, 0, 0, COUNT(1), 0, 0, 0, 0, 100*COUNT(1)/{0} FROM DirectEscalation I LEFT JOIN Users U ON (I.DirectUserName = U.UserName ) " & sSQLManagerOther & sSQLPriorityTotalCnt & " GROUP BY U.Manager, U.ManagerName " & _
-
") a GROUP BY Manager, ManagerID
1  1153 
To understand the query, you need to understand the basic of SQL .
Follow some good book for the purpose.
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