I tried installing Norton SystemWorks Premier 2007 onto my new laptop which
is running Windows XP SP3 Home Edition. The installation SEEMED to go ok but
then when I tried doing the initial LiveUpdate I ran into a host of problems.
I will explain all below and hopefully someone can point me in the right
direction. FYI: this is my very first post to the MS Community discussion
groups so bare with me and give me any explanation in layman terms, please.
Prior to NSW install the laptop worked fine and NO viruses or threats were
found when I did both the free online virus and security scans from
Symantec's website AND the virus scan that runs as part of (and prior to) the
install. Also, my Windows Security Center was also working fine prior to the
install. My windows firewall was turned on and automatic updates were set to
download and let me install them.
During the NSW 2007 install I ran into these problems:
1) I received a PROGRAM ALERT message saying "Miscrosoft Generic Host
Process for win32 services is attempting to listen for connections for other
computers. - PROGRAM: sychost.exe - PATH: C:\Windows\system32 - LOCAL
ADDRESS: all local network adaptors:2869." NO IDEA what this means but from
later troubles think it may have something to do with DEP stuff. (Not to sure
what DEP is either.)
2) LiveUpdate got most of the current updates except a few which it would
NOT get no matter how many times I tried to download them again. I even tried
installing the current LiveUpdate version and follow the troubleshooting
articles at Symantec but nothing worked. (FYI: the error codes were LU200,
LU9002, and LU115).
3) The main window of NSW did not show my product as being activated despite
me having entered my product key during installation. I know my subscription
is valid and has not expired. I clicked to activate the product, which it
did, but then it promptyly DIDN'T REMEMBER it a few minutes later. It was a
long process of activating, things seeming ok, then not, then re-activating,
over and over and over again.
4) No matter what I tried, the Save & Restore (formerly Ghost) part of NSW
kept showing as a trial version with an expired subscription. This kept
occuring even when I entered a product key and tried activating it. Since my
subscription to NSW overall has not expired, and Save & Restore is bundled as
part of NSW, this confused me beyong belilef. I found not help when trying to
troubleshoot.
5) I got some error message about recommending that I exclude
"LUCallBackProxy.exe" from my DEP list. NO IDEA what all that means.
6) NSW install somehow disabled my Windows Security Center. I did talk to
Microsoft over the phone and found a knowledge base article that seemed to
fix this. (At least for the moment - I have yet to try reinstalling NSW so it
could all get disabled again.) SEE: http://support.microsoft.com/kb/919291
(this is the exact error message I received myself in my own Security Center.)
7) I did an online chat with Symantec about all my problems and they
basically directed me to the download for the latest NSW Premier version
which they said was version 2008. They mentioned something about LiveUpdate
being corrupted but did not really go into specifics. Symantec just said to
use their Norton Removal Tool to completely remove NSW and all Symantec
components and then try installing the NSW Premier 2008 version I downloaded
online.
8) I have UNinstalled NSW Premier 2007 but I have NOT tried re-installing it
or the 2008 version. Reading some discusson group posts and things at both
Microsoft and Symantec it appears as if several people have had some of my
same troubles. (I've yet to see anyone have ALL of mine.)
9) This article:
http://technologyexpert.blogspot.com...n-windows.html
seems to indicate some sort of registery and/or compatability issues with
Windows XP SP3 (which I'm running) and Symantec products (which I want to
install).
10) However .. I have yet to see what I am to do since I already have XP SP3
installed and am wanting to install Norton SystemWorks. CAN ANYONE HELP ME?
Like I said before, my computer was fine before I tried NSW installation. It
was up-to-date with Windows Update, no virus or threats.
-- Do I need to disable Windows Security Center before trying to install NSW
-- Is it safe to even try to install Norton SystemWorks again? If so, should
I use my 2007 CD or the 2008 online download?
-- What caused everything to go haywire in the first place? And how do I
avoid it from happening again.
** All I want is a system than runs OK and some virus and other protectiion.
**
(Like being able to make a recovery/disk image disc via Ghost/Save &
Restore.) I'm not a computer guru so I liked NSW before since it was pretty
easy to follow and handled most everythng in one place.
ANYONE OUT THERE WANT TO HELP ME OUT and tell me what I should or shouldn't
do next? Any help is appreciated. If possible, email me privately if that is
do-able here at the MS discussion groups. THANKS!
