MSVCR80.DLL version conflict

[Mike Blake-Knox]

I have a C++ ActiveX control that is used by JavaScript code in*
Internet Explorer. Recently, a customer installed Acrobat Reader 8.1*
and reported that the ActiveX control wasn't working. In the event*
viewer, there's a error from SideBySide: "Generate Activation Context*
failed for ... . Reference error message: A component version required*
by the application conflicts with another component version already*
active."

Investigation showed that before Acrobat was installed the control was*
using msvcr80.dll requesting 50727.104. If I closed the control and*
installed Acrobat, msvcr80.dll version 50727.163 was immediately*
loaded by Internet Explorer. When we tried to load the control, it*
wouldn't start and the error message was put in the Event Log.

I noticed that the redirect in in the 8.0.50727.163 policy redirected*
8.0.50727.42 to 8.0.50727.163 but didn't redirect 8.0.50727.104. If I*
added a redirect for 8.0.50727.104, the control started fine.

It also started fine if I installed SP1 redistributable.

Why is 8.0.50727.104 not redirected? I thought the whole purpose of
the*Side By Side software was to allow multiple versions of the dll to
run*at the same time. Is that not correct? How does it apply in this
case?

Thanks

Mike

[Charles Wang[MSFT]]

Hi Mike,
Could you please let me know how you saw the policy redirected in
msvcr80.dll 8.0.50727.163? You may also mail me
(changliw_at_microsoft_dot_com) a screenshot of your isssue so that I can
better understand your issue and work more efficient.

If you have any questions or concerns, please feel free to let me know.
Have a good day!

Best regards,
Charles Wang
Microsoft Online Community Support

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[Charles Wang[MSFT]]

Hi Mike,
Thanks for your response.

Now I am consulting this issue with our Dev team. The contents of the
policy redirections are just their want. Now this issue is in discussing
and I will get back to you as soon as possible when there is a final
confirmation. I appreicate your patience.

Best regards,
Charles Wang
Microsoft Online Community Support

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[Charles Wang[MSFT]]

Hi Mike,
I just got the confirmation from the Dev team. It is confirmed that this
issue was an older product issue and had been got fixed in the latest
service pack SP1. I think that that is why it started fine after you
installed SP1 redistributable.

They recommend that you redistribute VS2005 SP1 CRTs with your ActiveX
control so that this issue will not happen again.

Please feel free to let me know if you have any questions or concerns. Have
a nice day!

Best regards,
Charles Wang
Microsoft Online Community Support

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