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How things work: Outlook/Exchange

P: n/a
Are there any good resources with information regarding the whole process
around how Exchange and Outlook synchronize their views? Any information
regarding how people are notified of new mail (protocol etc) would also be

I am implementing a Helpdesk system for quite a medium/large-sized company
and would ideally like this to work in much the same way as Outlook with
new "Support requests" and ideally offline-viewing.

Jul 19 '05 #1
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