Hi,
I work in a 24/7 Network Operation Center.
One of my responsibilities is to provide a report of all of the
happenings during my 8 hour shift to those who are scheduled after me
and to management.
For a number of years, this has been done via email format, cutting
and pasting to a template.
It makes sense to me to move this to a web-based configuration, with
introduction of things such as SQL database integration, ASP/PHP
frontend, and the idea of using a drop-down box to select objects (for
example, a drop-down box with words like ROUTER, DNS, etc, for
commonly-used fields)
It was my belief that as there's so many (bright) individuals in this
type of job role that I'd be able to easily find a program that would
do the above. However, after two hours of parsing through results on
Sourceforge and Google, I seem to have come up empty-handed.
As opposed to re-inventing the wheel, I thought it may be useful to
ask how other NOC's handle this type of procedure, and if there's a
program they use to automate some of these daily tasks which are
repeated?
Thanks!
- John C. Young
