developer vs hosting company-Who is right???

[keydow]

Hi,

I have a developer working on a large database site. just as we were about to go live with a payment module i noticed the email notifications (sent out when a member upgrades, recieves a new message etc) stopped working. these were working fine all along.

the developer is saying its a hosting issue-the hosting company are insisting its a scripting issue. who is correct???

this is the error thats recieved when an email is attempted to be sent:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

com.plesk.p2.cp.core.pcp.filters.DocumentRootIniti alizationFilter.doFilter(DocumentRootInitializatio nFilter.java:29)

com.plesk.p2.cp.core.pcp.filters.InjectionFilter.d oFilter(InjectionFilter.java:40)

com.plesk.p2.cp.core.pcp.filters.LoggingFilter.doF ilter(LoggingFilter.java:90)

root cause

java.lang.NoSuchMethodError: com.plesk.p2.security.SecurityManager.resetContext ()V

com.plesk.p2.cp.core.pcp.filters.WindowIdValidatio nFilter.checkWindowId(WindowIdValidationFilter.jav a:99)

com.plesk.p2.cp.core.pcp.filters.WindowIdValidatio nFilter.doFilter(WindowIdValidationFilter.java:255 )

com.plesk.p2.cp.core.pcp.filters.DocumentRootIniti alizationFilter.doFilter(DocumentRootInitializatio nFilter.java:29)

com.plesk.p2.cp.core.pcp.filters.InjectionFilter.d oFilter(InjectionFilter.java:40)

com.plesk.p2.cp.core.pcp.filters.LoggingFilter.doF ilter(LoggingFilter.java:90)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs.

Apache Tomcat/5.5.25

[ashitpro]

Seems like, its developer's issue..

May be, there is problems in code, which can cause this problem.
Other issue could be jar file version, whichever jar file is responsible for email operation, could be old versioned. But again its developers issue

[gopan]

I think your hosting provider have a Plesk module that needs to be updated...

Plesk is a hosting automation suite...

http://www.parallels.com/products/plesk/

[Frinavale]

Well it certainly looks like the developer should investigate the problem. Their code is throwing an exception for some reason...the *cause of the exception may have something to do with a change on the server but the developer should know what's wrong and should either provide you with the information to talk with the host provider to remedy the problem or discuss the problem with the host provider themselves.

*perhaps permissions have been changed and the web application can no longer use a resource...or maybe a core component that the web application uses isn't available.