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db2 v8 install hangs on windows XP pro

P: n/a
I have a laptop with windows xp 1 gig ram 2.0 pentium M. When I run
the db2 personal edition version 8.2 the install gets to the first
screen and says windows installer is preparing to install. There is a
back next and cancel button on the screen at the bottom. The next and
the back are disabled and the cancel is the only one that is available.
If I click cancel it prompts are you sure. If I say yes the install
dialog stays. I have to go into task manager to remove the dialog.
However it leaves a background process running and I can't start to
attempt the install again until I reboot. Each time the install stops
at the same place.

I have tried to install from a directory and burning it to a disk and
redownloading the install. All end in the same issue.

Thanks in advance
Brent

Nov 12 '05 #1
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15 Replies


P: n/a
brent wrote:
I have a laptop with windows xp 1 gig ram 2.0 pentium M. When I run
the db2 personal edition version 8.2 the install gets to the first
screen and says windows installer is preparing to install. There is a
back next and cancel button on the screen at the bottom. The next and
the back are disabled and the cancel is the only one that is available.
If I click cancel it prompts are you sure. If I say yes the install
dialog stays. I have to go into task manager to remove the dialog.
However it leaves a background process running and I can't start to
attempt the install again until I reboot. Each time the install stops
at the same place.

I have tried to install from a directory and burning it to a disk and
redownloading the install. All end in the same issue.


I'm not sure there is enough info here to diagnose the problem. Your best
bet is to run the setup in trace mode (which I don't remember how offhand
for Windows), and open a PMR with IBM and send them the log file and trace
file for diagnosis.

Nov 12 '05 #2

P: n/a
What version of Win are you running? Verify that you are installing a
version of DB2 that is compatible with your operating system.

Phil Sherman

brent wrote:
I have a laptop with windows xp 1 gig ram 2.0 pentium M. When I run
the db2 personal edition version 8.2 the install gets to the first
screen and says windows installer is preparing to install. There is a
back next and cancel button on the screen at the bottom. The next and
the back are disabled and the cancel is the only one that is available.
If I click cancel it prompts are you sure. If I say yes the install
dialog stays. I have to go into task manager to remove the dialog.
However it leaves a background process running and I can't start to
attempt the install again until I reboot. Each time the install stops
at the same place.

I have tried to install from a directory and burning it to a disk and
redownloading the install. All end in the same issue.

Thanks in advance
Brent

Nov 12 '05 #3

P: n/a
In article <11**********************@g44g2000cwa.googlegroups .com>,
brent (sp**********@gmail.com) says...

I have tried to install from a directory and burning it to a disk and
redownloading the install. All end in the same issue.


During install the folder DB2LOG is created in the default 'My
Documents' folder. It contains the files db2.log and the db2wi.log
which might give some more information about what went wrong.
If it doesn't help you can run the setup.exe with the parm '-t
<tracefile>' to get a trace.
Nov 12 '05 #4

P: n/a
I am using xp pro servicepack 2. I have double checked the download is
compatible with xp pro. I have also attempted to install db2 version 7
and get the same result. I think it may have something to do with the
windows installer.

Nov 12 '05 #5

P: n/a
I located the files you mentioned.
db2.log
----------------------------------------------------------------
Setup Log File Opened... 2005-10-13 17:39:35
----------------------------------------------------------------

db2wi.log
=== Logging started: 10/13/2005 17:40:11 ===
Action 17:40:11: INSTALL.
Action start 17:40:11: INSTALL.
Action 17:40:11: AppSearch. Searching for installed applications
Action start 17:40:11: AppSearch.
AppSearch: Property: Y2K_UPDATE2_98, Signature: _Y2K_UPDATE2_98
AppSearch: Property: MDACVERINSTALLED, Signature: _MDACVERINSTALLED
AppSearch: Property: IEINSTALLED, Signature: _IESig
Action ended 17:40:11: AppSearch. Return value 1.
Action 17:40:11: LaunchConditions. Evaluating launch conditions
Action start 17:40:11: LaunchConditions.
Action ended 17:40:11: LaunchConditions. Return value 1.
Action 17:40:11: CheckProductUseJavaCA.
Action start 17:40:11: CheckProductUseJavaCA.
Action ended 17:40:12: CheckProductUseJavaCA. Return value 1.
Action 17:40:12: SetupInitialization.
Action start 17:40:12: SetupInitialization.
Info 2898.Tahoma8, Tahoma, 0
Info 2898.TahomaBold10, Tahoma, 0
Info 2898.TahomaBold8, Tahoma, 0
DEBUG: Error 2836: The control image_noJava on the dialog
SetupInitialization can not take focus
Internal Error 2836. SetupInitialization, image_noJava
Action 17:40:12: SetupInitialization. Dialog created
Action ended 17:40:12: SetupInitialization. Return value 1.
Action 17:40:12: FindRelatedProducts. Searching for related
applications
Action start 17:40:12: FindRelatedProducts.
Action ended 17:40:12: FindRelatedProducts. Return value 1.
Action 17:40:12: ValidateProductID.
Action start 17:40:12: ValidateProductID.
Action ended 17:40:12: ValidateProductID. Return value 1.
Action 17:40:12: Check32bitDB2on64bitSystemCA.
Action start 17:40:12: Check32bitDB2on64bitSystemCA.
Action ended 17:40:12: Check32bitDB2on64bitSystemCA. Return value 1.
Action 17:40:12: CostInitialize. Computing space requirements
Action start 17:40:12: CostInitialize.
Action ended 17:40:12: CostInitialize. Return value 1.
Action 17:40:12: FileCost. Computing space requirements
Action start 17:40:12: FileCost.
Action ended 17:40:13: FileCost. Return value 1.
Action 17:40:13: ResolveSource.
Action start 17:40:13: ResolveSource.
Action ended 17:40:13: ResolveSource. Return value 1.
Action 17:40:13: setInstallLangCA.
Action start 17:40:13: setInstallLangCA.
Action ended 17:40:13: setInstallLangCA. Return value 1.
Action 17:40:13: ResetREINSTALLCA.
Action start 17:40:13: ResetREINSTALLCA.
Action ended 17:40:13: ResetREINSTALLCA. Return value 1.
Action 17:40:13: StreamLibrarysCA.
Action start 17:40:13: StreamLibrarysCA.
1: The current directory for the process has now been changed to
C:\DOCUME~1\bdadkiss\LOCALS~1\Temp\_DB20005
Action ended 17:40:21: StreamLibrarysCA. Return value 1.
Action 17:40:21: InitializeURERunTimeLocationCA.
Action start 17:40:21: InitializeURERunTimeLocationCA.
Action ended 17:40:21: InitializeURERunTimeLocationCA. Return value 1.
Action 17:40:21: EnableTracingUISequenceCA.
Action start 17:40:21: EnableTracingUISequenceCA.
Action ended 17:40:22: EnableTracingUISequenceCA. Return value 1.
Action 17:40:22: EnableUREObserversCA.
Action start 17:40:22: EnableUREObserversCA.
Action ended 17:40:22: EnableUREObserversCA. Return value 1.
Action 17:40:22: setGenericDialogTitlePropertyCA.
Action start 17:40:22: setGenericDialogTitlePropertyCA.
Action ended 17:40:22: setGenericDialogTitlePropertyCA. Return value 1.
Action 17:40:22: setProcessIDOfLauncherCA.
Action start 17:40:22: setProcessIDOfLauncherCA.
Action ended 17:40:23: setProcessIDOfLauncherCA. Return value 1.
Action 17:40:23: DetectOldDB2ProductsCA.
Action start 17:40:23: DetectOldDB2ProductsCA.
Action ended 17:40:23: DetectOldDB2ProductsCA. Return value 1.
Action 17:40:23: ModifySpecificFeatureConditionsCA.
Action start 17:40:23: ModifySpecificFeatureConditionsCA.
Action ended 17:40:24: ModifySpecificFeatureConditionsCA. Return value
1.
Action 17:40:24: VerifyPrereqsCA.
Action start 17:40:24: VerifyPrereqsCA.
Action ended 17:40:24: VerifyPrereqsCA. Return value 1.
Action 17:40:24: WarnUserAboutPreviousProductsCA.
Action start 17:40:24: WarnUserAboutPreviousProductsCA.
Action ended 17:40:24: WarnUserAboutPreviousProductsCA. Return value 1.
Action 17:40:24: DetectProdForFixpakCA.
Action start 17:40:24: DetectProdForFixpakCA.
Action ended 17:40:24: DetectProdForFixpakCA. Return value 1.
Action 17:40:25: CheckFixpakLevelCA.
Action start 17:40:25: CheckFixpakLevelCA.
Action ended 17:40:25: CheckFixpakLevelCA. Return value 1.
Action 17:40:25: CheckForUNCInPathCA.
Action start 17:40:25: CheckForUNCInPathCA.
Action ended 17:40:25: CheckForUNCInPathCA. Return value 1.
Action 17:40:25: DetectAndSetInstallPathCA.
Action start 17:40:25: DetectAndSetInstallPathCA.
Action ended 17:40:25: DetectAndSetInstallPathCA. Return value 1.
Action 17:40:25: SetPropertiesForConditionsCA.

the install hung and I had to close it.

Nov 12 '05 #6

P: n/a
In article <11*********************@g47g2000cwa.googlegroups. com>,
sp**********@gmail.com says...
Action 17:40:25: SetPropertiesForConditionsCA.

the install hung and I had to close it.


Are you sure you are using an administrators account?
Nov 12 '05 #7

P: n/a
The only time that i have seen this is when the ID that I was using did
not have admin rights. I would double check that.

Nov 12 '05 #8

P: n/a
yes

Nov 12 '05 #9

P: n/a
I have checked and my user is the administrator on the computer

Nov 12 '05 #10

P: n/a
Try to run "setup -h" from your install directory.

Installer shows you several option (-t to trace, -i to setup locale
etc..).
I don't know which country settings you are using, if it's a clean
install or an upgrade on top of an old release.

With "locale" conflicts normally i force "setup -i en"...
To force stop exisitng and running db2 process -> "setup -f"

Hope this help
Dario

Nov 12 '05 #11

P: n/a
Thanks Dario but I am still no farther than I was before.
Does the trace file print somewhere other than where the log files
print? or is it suppose to give me a better log file?

Thanks again
Brent

Nov 12 '05 #12

P: n/a
I've seen this occasionally when DB2 want to stop WMI services, and thinks
it can , but can't. Go into the Windows Management Instrumentation Service's
Recovery page and change the failure responses from "Restart the service" to
"Take no action". Then try stopping it manually if the installation hangs,
or even killing it if you can't stop it. Restore the recovery action one
installation is through.

"brent" <sp**********@gmail.com> wrote in message
news:11**********************@g44g2000cwa.googlegr oups.com...
I have a laptop with windows xp 1 gig ram 2.0 pentium M. When I run
the db2 personal edition version 8.2 the install gets to the first
screen and says windows installer is preparing to install. There is a
back next and cancel button on the screen at the bottom. The next and
the back are disabled and the cancel is the only one that is available.
If I click cancel it prompts are you sure. If I say yes the install
dialog stays. I have to go into task manager to remove the dialog.
However it leaves a background process running and I can't start to
attempt the install again until I reboot. Each time the install stops
at the same place.

I have tried to install from a directory and burning it to a disk and
redownloading the install. All end in the same issue.

Thanks in advance
Brent

Nov 12 '05 #13

P: n/a
Thanks Mark, However I still have the same issue. The log stops at
the same spot and does not continue. Any other ideas? I have taken
another install that we use at work and it has been successfully
installed on xp pro and windows 2000. I get the same result.

I wonder if it is an incompatability with my version of windows
installer. I am using
Windows Installer. V 3.01.4000.1823

Nov 12 '05 #14

P: n/a
That seems to be the current msi.

Try stopping every single non-critical service, without exception, before
starting an installation.

Do you have any srvany-based services? If so, set these to manual and reboot
before starting the installation. Then yell blue murder at the author of
those services.

"brent" <sp**********@gmail.com> wrote in message
news:11**********************@o13g2000cwo.googlegr oups.com...
Thanks Mark, However I still have the same issue. The log stops at
the same spot and does not continue. Any other ideas? I have taken
another install that we use at work and it has been successfully
installed on xp pro and windows 2000. I get the same result.

I wonder if it is an incompatability with my version of windows
installer. I am using
Windows Installer. V 3.01.4000.1823
Nov 12 '05 #15

P: n/a
Thanks Mark! Instead of stopping all services I logged in under
diagnosics (safe mode)

Once the computer was started I opened the install which failed due to
lack of services being started.

Then I started the windows installer service and the Management
Instrumentation Service.

I started the install and everything went as planned.

Thanks everyone for you time and support.
Brent

Nov 12 '05 #16

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