MANILA, Philippines -- Oracle is now selling the Web-based model to
call centers as a means of addressing challenges
such as agent attrition and low customer satisfaction.
Oracle, which has built its enterprise software business on packaged
products, is selling a solution called "Contact Center
Anywhere" (CCA).
As its name implies, the solution can be deployed via a hosted model,
or allowing a contact center to run different
communication channels such voice-based telephony or email on a single
IP-based infrastructure.
http://www.microsoftblog.info/
