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Oracle sells Web-based model to call centers

MANILA, Philippines -- Oracle is now selling the Web-based model to
call centers as a means of addressing challenges

such as agent attrition and low customer satisfaction.

Oracle, which has built its enterprise software business on packaged
products, is selling a solution called "Contact Center

Anywhere" (CCA).

As its name implies, the solution can be deployed via a hosted model,
or allowing a contact center to run different

communication channels such voice-based telephony or email on a single
IP-based infrastructure.
http://www.microsoftblog.info/
Oct 29 '08 #1
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