473,221 Members | 1,955 Online
Bytes | Software Development & Data Engineering Community
Post Job

Home Posts Topics Members FAQ

Join Bytes to post your question to a community of 473,221 software developers and data experts.

OT about Crystal, but you guys know a lot

I am doing a support rotation for our massive ASP app. We use Crystal
Reports / Enterprise. By some magic which I am unfamiliar with Crystal
Enterprise allows the creation of a report on the server, then the report
containing the data can be viewed within the browser using a Crystal Viewer.
My experience with Crystal is limited to VB client apps, so this is the
limit of my understanding of precisely how this works in the ASP world.

Once upon a time a user could export a report within the Crystal Viewer to
Word, PDF and RTF format. Then, in order to fix some other problems, the
latest Crystal service packs and hotfixes were applied. This company
repackages the installs in a package which can be run unattended.
Apparently, they were applied incorrectly. The user could no longer export
to Word, PDF or RTF format, RTF being the only one they really care about. I
got called in as the next tier of support.

I reapplied the service packs and hotfixes properly. The user can now export
to PDF and Word. The user still cannot export to RTF. The user receives the
error "The export format 'u2frtf:0' is not supported on " with the server
info. Off I went to the Crystal KB, such as it is. I found two articles
(c2012677 and c2011207) which I can detail if anyone actually picks up on
this post and would like more info. (This is sort of obscure, so I am not
betting large quantities of money that anyone will have any pointers for me.
Not meant as disparagement.) The solutions provided in this article provided
a fix. I noticed on the test report server, where exports work, that there
was a u2frtf.dll which was present and registered. There was not one on the
live server. So I copied, registered, held my breath and got a reboot. It
did not break anything else, as was my fear. But it did not fix anything
either.

Anyone have an insight into what might me missing from the live server in
whcih export does not work and test server which does work?

Any tips would help.

Thanks.

Stephanoe
Jul 21 '05 #1
1 1988
"Stephanie Stowe" <No****@IWishICould.com> wrote in
news:uW**************@TK2MSFTNGP09.phx.gbl:

Off topic, yes, but as with any third party product being used by ASP (or
whatever) that gets mangled by a messed upgrade, the best by far is to
take the offending app off (having backed up config) and start from
scratch with a new install and sp and then hotfix. That should not break
anything - if it does, there are more fundamental problems around and the
supplier will have some guidance...
I am doing a support rotation for our massive ASP app. We use Crystal
Reports / Enterprise. By some magic which I am unfamiliar with Crystal
Enterprise allows the creation of a report on the server, then the
report containing the data can be viewed within the browser using a
Crystal Viewer. My experience with Crystal is limited to VB client
apps, so this is the limit of my understanding of precisely how this
works in the ASP world.

Once upon a time a user could export a report within the Crystal
Viewer to Word, PDF and RTF format. Then, in order to fix some other
problems, the latest Crystal service packs and hotfixes were applied.
This company repackages the installs in a package which can be run
unattended. Apparently, they were applied incorrectly. The user could
no longer export to Word, PDF or RTF format, RTF being the only one
they really care about. I got called in as the next tier of support.

I reapplied the service packs and hotfixes properly. The user can now
export to PDF and Word. The user still cannot export to RTF. The user
receives the error "The export format 'u2frtf:0' is not supported on "
with the server info. Off I went to the Crystal KB, such as it is. I
found two articles (c2012677 and c2011207) which I can detail if
anyone actually picks up on this post and would like more info. (This
is sort of obscure, so I am not betting large quantities of money that
anyone will have any pointers for me. Not meant as disparagement.) The
solutions provided in this article provided a fix. I noticed on the
test report server, where exports work, that there was a u2frtf.dll
which was present and registered. There was not one on the live
server. So I copied, registered, held my breath and got a reboot. It
did not break anything else, as was my fear. But it did not fix
anything either.

Anyone have an insight into what might me missing from the live server
in whcih export does not work and test server which does work?

Any tips would help.

Thanks.

Stephanoe


Jul 21 '05 #2

This thread has been closed and replies have been disabled. Please start a new discussion.

Similar topics

2
by: Phil | last post by:
There's a Crystal Reports hot fix for a particular but that I am experiencing in .NET -- DIV's get screwed up when you embed a Crystal Report in a web page. The bug is ADAPT00170558, the patch is...
3
by: Dmitry Karneyev | last post by:
Hi! I need to deploy .NET application (ADO.NET + Crystal Reports) in local intranet. All assemblies of application will be shared in the folder on the server so all users can execute this...
0
by: Tom Gao | last post by:
Hi guys I got a prompt whilst installing Crystal Report Enterprise 10 that it prompted me to install Crystal Report Advanced Developer edition or something... I continued installing but I'm...
1
by: Karthic | last post by:
When i right click on the .rpt file in the VS 2003, i see a property printer setting. It says "No printer" on the top and there is option to select printer and paper settings etc.. I want to...
19
by: LP | last post by:
I am using (trying to) CR version XI, cascading parameters feature works it asks user to enter params. But if page is resubmitted. It prompts for params again. I did set...
3
by: VMI | last post by:
I know this may not be the best NG for this, but I feel you guys know more about this than any of the other NGs. I need to build several simple reports (over 50 of them and they get their data...
0
by: MrNovice | last post by:
Hi guys!! I am new to programming.Could anyone help me understand what does the following Crystal Report 11 feature mean and how it is an improvement over Crystal 10.As far as i know exporting...
0
by: Reena83 | last post by:
Hi guys, I am having heaps of problems with crystal reports and vb6. Basically I did a sample project and that works fine. Where I have a print button and rptCRControl.ReportFileName =...
0
by: raj3109 | last post by:
Hi experts, Id like to have some helps from you guys. I need to create an app with C# and Crystal Report.Net using VS 2008 for a Landscape & Nursery company. The company will send out coupon...
1
isladogs
by: isladogs | last post by:
The next online meeting of the Access Europe User Group will be on Wednesday 6 Dec 2023 starting at 18:00 UK time (6PM UTC) and finishing at about 19:15 (7.15PM). In this month's session, Mike...
0
by: veera ravala | last post by:
ServiceNow is a powerful cloud-based platform that offers a wide range of services to help organizations manage their workflows, operations, and IT services more efficiently. At its core, ServiceNow...
3
isladogs
by: isladogs | last post by:
The next Access Europe meeting will be on Wednesday 3 Jan 2024 starting at 18:00 UK time (6PM UTC) and finishing at about 19:15 (7.15PM). For other local times, please check World Time Buddy In...
0
by: jianzs | last post by:
Introduction Cloud-native applications are conventionally identified as those designed and nurtured on cloud infrastructure. Such applications, rooted in cloud technologies, skillfully benefit from...
0
by: mar23 | last post by:
Here's the situation. I have a form called frmDiceInventory with subform called subfrmDice. The subform's control source is linked to a query called qryDiceInventory. I've been trying to pick up the...
0
by: abbasky | last post by:
### Vandf component communication method one: data sharing ​ Vandf components can achieve data exchange through data sharing, state sharing, events, and other methods. Vandf's data exchange method...
2
by: jimatqsi | last post by:
The boss wants the word "CONFIDENTIAL" overlaying certain reports. He wants it large, slanted across the page, on every page, very light gray, outlined letters, not block letters. I thought Word Art...
2
isladogs
by: isladogs | last post by:
The next Access Europe meeting will be on Wednesday 7 Feb 2024 starting at 18:00 UK time (6PM UTC) and finishing at about 19:30 (7.30PM). In this month's session, the creator of the excellent VBE...
0
Git
by: egorbl4 | last post by:
Скачал я git, хотел начать настройку, а там вылезло вот это Что это? Что мне с этим делать? ...

By using Bytes.com and it's services, you agree to our Privacy Policy and Terms of Use.

To disable or enable advertisements and analytics tracking please visit the manage ads & tracking page.