I can't get my report to a PDF

[Mysterydave]

Hi,

I have a report that takes a fair few queries to generate, and I guess this is the problem. I am able to create a snapshot file, but I'm unable to create a PDF. I thought it might be because of the PDF writer I was using, but I've got Adobe Acrobat 9 Pro installed now and still no joy. When I try I get either a message box saying "Abobe PDF Printer failed to create the PDF file", or if I choose the file>Print> Adobe PDF option I get a .log file gobbledegook file.

Does anyone know if there's anything I can do? I'm able to create many other reports with no problem. Snapshot is an issue for some of my recipients!

Cheers

[NeoPa]

That sounds very much like an Acrobat / OS problem to me Dave I'm afraid.

I use an older version of Acrobat, but no problems.

[Mysterydave]

Oh well! It was worth a try. It must be the OS as I've tried a few versions of Acrobat around the network. If anyone was interested in what came out in the .log file here it is:

%%[ ProductName: Distiller ]%%
%%[ Error: rangecheck; OffendingCommand: endcidrange ]%%

Stack:
36823
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36822
(�Ö)
(�Ö)
36821
(�Õ)
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36820
(�Ô)
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36819
(�Ó)
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36818
(�Ò)
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36817
(�Ñ)
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36816
(�Ð)
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36815
(�Ï)
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36814
(�Î)
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36813
(�Í)
(�Í)
36812
(�Ì)
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36811
(�Ë)
(�Ë)
36810
(�Ê)
(�Ê)
36809
(�É)
(�É)
36808
(�È)
(�È)
36807
(�Ç)
(�Ç)
36806
(�Æ)
(�Æ)
36805
(�Å)
(�Å)
36804
(�Ä)
(�Ä)
36803
(�Ã)
(�Ã)
36802
(�Â)
(�Â)
36801
(�Á)
(�Á)
36800
(�À)
(�À)
36799
(�¿)
(�¿)
36798
(�¾)
(�¾)
36797
(�½)
(�½)
36796
(�¼)
(�¼)
36795
(�»)
(�»)
36794
(�º)
(�º)
36793
(�¹)
(�¹)
36792
(�¸)
(�¸)
36791
(�·)
(�·)
36790
(�¶)
(�¶)
36789
(�µ)
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36788
(�´)
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36787
(�³)
(�³)
36786
(�²)
(�²)
36785
(�±)
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36784
(�°)
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36783
(�¯)
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36782
(�®)
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36781
(�*)
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36780
(�¬)
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36779
(�«)
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36778
(�ª)
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36777
(�©)
(�©)
36776
(�¨)
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36775
(�§)
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36774
(�¦)
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-mark-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[NeoPa]

I think this looks like a crash in the software (Adobe Distiller).

I would try uninstalling and re-installing the Adobe suite. There's a chance this may fix it. If not. it'll do no harm other than wasting a few minutes of your time.