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Access 2003 MDE/Install problem (accessrt.cab)

P: n/a
PW
I have a client who decided to Add/Remove Programs that haven't been
used. Besides Microsoft Works 2002, I'm not sure what else she
removed. When she opens up our Access 2003 MDE application, she
receives the message "Please wait while Windows configures MS Office
Access 2003 Runtime". Then she gets the error 1311: Source file not
found c:\windows\installer\accessrt.cab, verify that the file exists.

The file does not exist, so I had her insert the original
installation CD and she copied/pasted accessrt.cab from the CD into
her c:\windows\installer folder. Now she opens up the application
again. She again receives the message "Please wait while Windows
configures MS Office Access2003 Runtime", but this time the hourglass
disappears without error 1311. Unfortunately, the application does
not open up. She just sees the message, sees the hourglass, and sees
the hourglass disappear.

She reboots her computer but still same results as in paragraph 2.

The next thing we tried was a complete uninstall, but now she gets the
error 1316: Setup can not read from file d:\files\13d25c.msi, check
connection to network or CD drive. I've never heard of this .msi
file.

Any ideas?
Jun 27 '08 #1
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P: n/a
PW
Here is what the client did:

When I went in to System Restore for Sunday it had a list of the
things that I removed.

Here's what I wasn't sure about that could be the culprit:
Compatibility Pack for the 2007 Office System
Microsoft Office Access 2003 Run time (but it shows to be there in
the add or remove list?)
MSXML 4.0 SP2
MSXML 4.0 SP2 Parser & SDK
MSXML 6.0 Parser

These were removed but later I reinstalled them when I realized there
wasn't a more recent version:
Microsoft Word 2002
Microsoft Works Suite Add-in for Microsoft Word

*--------

On Wed, 18 Jun 2008 09:43:16 -0600, PW
<pa**********************@removehotmail.comwrote :
>I have a client who decided to Add/Remove Programs that haven't been
used. Besides Microsoft Works 2002, I'm not sure what else she
removed. When she opens up our Access 2003 MDE application, she
receives the message "Please wait while Windows configures MS Office
Access 2003 Runtime". Then she gets the error 1311: Source file not
found c:\windows\installer\accessrt.cab, verify that the file exists.

The file does not exist, so I had her insert the original
installation CD and she copied/pasted accessrt.cab from the CD into
her c:\windows\installer folder. Now she opens up the application
again. She again receives the message "Please wait while Windows
configures MS Office Access2003 Runtime", but this time the hourglass
disappears without error 1311. Unfortunately, the application does
not open up. She just sees the message, sees the hourglass, and sees
the hourglass disappear.

She reboots her computer but still same results as in paragraph 2.

The next thing we tried was a complete uninstall, but now she gets the
error 1316: Setup can not read from file d:\files\13d25c.msi, check
connection to network or CD drive. I've never heard of this .msi
file.

Any ideas?
Jun 27 '08 #2

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