printing problems with A97 on XP Pro and A03

[jay lavelle]

We have numerous A97 databases running on NT4.0(SP6). We now have some
XP-Pro boxes with Office 2003 (approximately 7% of users). When some
of the A97 databases are opened in A03 either 1.) reports print
headings, text boxes and lines but no data, or 2) the Preview and
Design buttons on the Reports screen of the database window do not
work. There are no error messages. The reports are, of course, fine
when opened in A97 on NT. Thanks.

[Salad]

jay lavelle wrote:

We have numerous A97 databases running on NT4.0(SP6). We now have some
XP-Pro boxes with Office 2003 (approximately 7% of users). When some
of the A97 databases are opened in A03 either 1.) reports print
headings, text boxes and lines but no data, or 2) the Preview and
Design buttons on the Reports screen of the database window do not
work. There are no error messages. The reports are, of course, fine
when opened in A97 on NT. Thanks.

Can an A2003 print a report fine and another A2003 print garbage...to
the same printer?

Does this problem occur for all 2003 users? Some? A few? One machine?
Are the problems only with those that use the same network printer?

Are all of the printers the same model?

Does the printer work correctly for a specific 2003 user but if another
database is open on the same machine/user it burps?

Are these printers local or network? Is it possible that the print
drivers (available from the printer vendor site) may need to be updated?

I think it will help if you can define, for yourself, the parameters of
the report error....which machines, whether the printers are local or
network, when does it work and when does it fail. Knowing these things
will point you towards the culprit.