"MSAccess.exe has encountered an error and needs to close"

[pw]

Someone was using our A97 product earlier in the day. He exited it,
and now can't open the application. He is all of a sudden getting
"MSAccess.exe has encountered an error and needs to close".

Any ideas how to resolve this? I tried sending him a new mde and
database but that didn't help.

Also, he tried to reinstall it and is getting (during setup) "Setup
could not open the file c:\Program Files\Common Files\Microsoft
Shared\DAO\DAO2535.TLB"

I couldn't find anything regarding either in the MS Knowledge Base.

Any ideas?
-pw
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(use paulwilliamson at spamcop dot net)

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[Tony Toews]

pw <***paulwilliamson@***spamcop.net> wrote:

Someone was using our A97 product earlier in the day. He exited it,
and now can't open the application. He is all of a sudden getting
"MSAccess.exe has encountered an error and needs to close".

Any ideas how to resolve this? I tried sending him a new mde and
database but that didn't help.

Also, he tried to reinstall it and is getting (during setup) "Setup
could not open the file c:\Program Files\Common Files\Microsoft
Shared\DAO\DAO2535.TLB"

Sounds like that file is somehow locked.

Has he rebooted his system before that reinstall?

Tony
--
Tony Toews, Microsoft Access MVP
Please respond only in the newsgroups so that others can
read the entire thread of messages.
Microsoft Access Links, Hints, Tips & Accounting Systems at
http://www.granite.ab.ca/accsmstr.htm

[pw]

Thanks Tony. He did an uninstall and then reinstalled it and it works
fine now.
-pw
remove astericks (*) from e-mail address
(use paulwilliamson at spamcop dot net)

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