Stack error: Error code:0x50012b8 PointSec Database corrupt.PsMain

[James L Bryant]

At bootup this morning before displaying the Windows logo the following error string is displayed:
Database corrupt.PsMain: 568c
PsMain: 98bd
PsMain: 9b45
PsMain: 49d6b
PsMain: 3ca6f
PsMain: af6
PsMain: 78
PsMain: ba
I am able to get into the BIOS but that's all. I can't get it to bootup in safe mode or enter the PointSec encryption menu. Has anyone ever experienced this error and is there a way to fix without totally reinstalling the OS.

[Cyberdyne]

You can run repair of windows or try last good known configuration. What software are you running for the database?

Cyber.

[shekeba]

At bootup this morning before displaying the Windows logo the following error string is displayed:
Database corrupt.PsMain: 568c
PsMain: 98bd
PsMain: 9b45
PsMain: 49d6b
PsMain: 3ca6f
PsMain: af6
PsMain: 78
PsMain: ba
I am able to get into the BIOS but that's all. I can't get it to bootup in safe mode or enter the PointSec encryption menu. Has anyone ever experienced this error and is there a way to fix without totally reinstalling the OS.

Hi,

Use windows cd and chose R for recovery console. once you are in recovery console change to your cd drive and run fixboot for example d:\> fixboot c:

helpful links
http://www.michaelstevenstech.com/XPrepairinstall.htm
http://support.microsoft.com/kb/307654

Good luck!

Shekeba

[ecoses]

At bootup this morning before displaying the Windows logo the following error string is displayed:
Database corrupt.PsMain: 568c
PsMain: 98bd
PsMain: 9b45
PsMain: 49d6b
PsMain: 3ca6f
PsMain: af6
PsMain: 78
PsMain: ba
I am able to get into the BIOS but that's all. I can't get it to bootup in safe mode or enter the PointSec encryption menu. Has anyone ever experienced this error and is there a way to fix without totally reinstalling the OS.

1st Step

verify the computer name
secrch computer file (_.rec) file

go to that decryption
in prosess

try this step

[SrNetAdmin]

I have the same issue. the issue isn't with the installation of Windows. Its with PointSec. Its a hard drive encryption application. PointSec doesn't have any Knowledge base to access for troubleshooting this error.

Its not MFT, or MBR, or an NFTS issue. Its PointSec.

[zjenei]

Hi Everybody,

I received the following error message on my screen today on a notebook:
----------------------------------------------------
*** STOP ***
Error code is 0x50012b8
Stack backtrace:
Psmain -6927
Psmain -9069
Psmain -a2c5
Psmain - 4ce5b
Psmain - 3fadf
Psmain - c27
Psmain - 78
Psmain - ba
----------------------------------------------------
Could you help me?
Thanks a lot.
Best regars,
zjenei

[bartonc]

Hi Everybody,

I received the following error message on my screen today on a notebook:
----------------------------------------------------
*** STOP ***
Error code is 0x50012b8
Stack backtrace:
Psmain -6927
Psmain -9069
Psmain -a2c5
Psmain - 4ce5b
Psmain - 3fadf
Psmain - c27
Psmain - 78
Psmain - ba
----------------------------------------------------
Could you help me?
Thanks a lot.
Best regars,
zjenei

Most of the answer is <EDIT: Merged threads.> (Found by searching TheScripts for "psmain" - plus I had just seen it).

[mexiricano]

Yes it is Pointsec. You need your pointsec admin to create a recovery disk for you and provide you with a password. It will decrypt your HD and it is a lengthy process. It takes about 2-4 hours. After this you hd should boot up fine.

[webo]

Hi Everybody,

I received the following error message on my screen today on a notebook:
----------------------------------------------------
*** STOP ***
Error code is 0x50012b8
Stack backtrace:
Psmain -6927
Psmain -9069
Psmain -a2c5
Psmain - 4ce5b
Psmain - 3fadf
Psmain - c27
Psmain - 78
Psmain - ba
----------------------------------------------------
Could you help me?
Thanks a lot.
Best regars,
zjenei

Hi zjenei. I'm same issues. This occured because I'm using PointSec.
Did dou solve this problem?

Help me, please!!!

Thanks.

[bartonc]

Hi zjenei. I'm same issues. This occured because I'm using PointSec.
Did dou solve this problem?

Help me, please!!!

Thanks.

Hi webo. I've merged this with a thread containing many answers and suggestions on how to fix your problem.

I hope you find the one that works for you.

Good luck,
Barton

[stibbetts1]

I have the same issue. the issue isn't with the installation of Windows. Its with PointSec. Its a hard drive encryption application. PointSec doesn't have any Knowledge base to access for troubleshooting this error.

Its not MFT, or MBR, or an NFTS issue. Its PointSec.

I got a simialr message and called Pointsec and waiting for a reply. Has anyone else experienced similar issues where Pointsec acting strange on laptops even after its been installed for a while.

[bartonc]

I got a simialr message and called Pointsec and waiting for a reply. Has anyone else experienced similar issues where Pointsec acting strange on laptops even after its been installed for a while.

I like this guy's answer:

Yes it is Pointsec. You need your pointsec admin to create a recovery disk for you and provide you with a password. It will decrypt your HD and it is a lengthy process. It takes about 2-4 hours. After this you hd should boot up fine.

[bho]

Received this error today, rebooted and got it again shortly after hitting the PointSec login screen.

It was caused by having a USB device (BlackBerry) attached to the system at bootup.

FYI!

Hope it saves someone having to unencrypt/reencrypt.

-bho

[skutt711]

We are also seeing similar issues with USB port hubs attached to the system when running the installation. If you remove the USB port hub prior to the install it seems to run much cleaner.

Mike

[rapieper]

The database Corruption is not grounds for removing PointSec or any of the other answers above. contact Pointsec and get the utility for the database corruption. -- either CD or floppy or USB image. Quick fix to repair the DB.

[Spinbreakz]

Hey guys, im getting the same issue as everyone else and desperatly need help!

Getting the *** STOP in PsMain ***
error code: 0x5001287
Stack backtrace :
etc etc etc

It happens when i run an emergency decrypt on it as my company states it.

Im using a USB drive that i loaded the recovery software on and am booting from it. It works fine then errors out at 56% and thats when i get this blue screen error.

Please advise/help/train

Thank you much!

Tom

[Scrotehead]

I concur with rapieper.

The database Corruption is not grounds for removing PointSec or any of the other answers above. contact Pointsec and get the utility for the database corruption. -- either CD or floppy or USB image. Quick fix to repair the DB.

Dumped psmain.iso onto a cd, booted up using that, set to restore Pointsec Db from backup on my pc (and PS does a lot of local backups-nicely cynical).
Rebooted and back to normal. Took longer to spin the CD up to speed than fix the problem.

[gadgts]

I concur with rapieper.


Dumped psmain.iso onto a cd, booted up using that, set to restore Pointsec Db from backup on my pc (and PS does a lot of local backups-nicely cynical).
Rebooted and back to normal. Took longer to spin the CD up to speed than fix the problem.

Where did you get the psmail.iso? ... My PointSec corrupted by booting the laptop with a Motorola Q9 plugged in ... never do that again ... wait until the machine isrunning first. Hoping that the psmail.iso image will work for me also.

[9deathmage]

***STOP in PsMain***
Error code:0x5000cfc
Stack backtrace:
PsMain:1e8db
PsMain:1f410
PsMain:1f739
PsMain:b59e
PsMain:a842
PsMain:2e91d
PsMain:4cf25
PsMain:139b
PsMain:8a
PsMain:cc

Whenever i would turn on my Dad's old laptop that I am now using for my school work, it would display the above. I really need to get my computer back and running because i have valuable documents that i need and i cannot do the recovery for this reason. If you can please tell me where i can get a CD with the PsMain.iso.

Thanks,
9Deathmage

if you know where to get it, email me at <removed>

[jmr230]

@rapieper
Good luck getting this from them. They wanted an admin's email address associated with a service account. This could have been a quick fix, but looks like I'll have to send it in to the IT guys.

[stevef68]

If you are getting a Blue Screen error with a stop code of 0x05xxxxxx, the easiest way to recover is to get the dynamic mount utility from Pointsec.

You will need a non-encrypted PC to install it on AND Pointsec administrator credentials. This utility allows "unlocking" (NOT decrypting) of the drive while it is in a USB enclosure attached to the dynamic mount PC. Usually, just unlocking it is enough to clear the 0x05xxxxxx database error. After its unlocked, put it back in the original PC and 90% of the time it will boot normally.

[rickmac]

I got this same pointsec stack error message today on my laptop. My laptop battery was practically dead I discovered and when I plugged it in and rebooted, it worked fine and I no longer got the error. It didn't have enough power to get through the Pointsec process.

[coonasstech]

@rapieper
Contact Pointsec and get Pointsec Mobile Technologies, 2006-11-09, 0x50012b8 Tool. You can make a bootable USB or a bootable floppy from the this and boot it up and follow simple instructions it repairs the PSmain and all is well. See attached txt file.

[melethia]

Do NOT run fixboot if you have a psmain error on a BIOS machine. This will make your computer unbootable without direct support from Check Point.

[ruri2]

Hi all,
I solved this problem. I use a usb cable to make this HDD as external HDD,and connect another USB stick. Then turn on the power,and login checkpoint successfully. you guys may try this easy method first. (Discussion→) I ask user if he connect any usb devices or use internal SD card reader before the fail boot (some google result said this may cause the problem),but he answered negative. He said last time he used hibernate mode with Win7 ,and he used SSD cache mode via Crucial BX200 manufacturer software. Maybe these configurations make chekpoint Full Disk Encryption fail.

[lewish95]

have found this error occurs at power-up when I have inadvertently plugged in my USB cable I utilize to charge my phone. The order of which it bootstraps in the BIOS is having it look at external ports, thus looking for that script from my plugged-in phone, ostensively. If I don't have my phone plugged in, it powers up and accesses the internal script as it should.

Amending the order in which it looks for the Checkpoint script in the BIOS via F10 is one way to avoid this error - or just remembering not to have anything plugged into USB ports at power up.