msaccess report output to word inconsistency

I maintain a reporting database and all of the users can output a report to word just fine, but when one user outputs the report to word the report doesn't include all of the data. When she views the report in Access she can see all of the data, but when she outputs the report to word some of the data is missing. I checked her references and we have the same references, but she has a newer version of two references. Any help would be much appreciated. Thanks, Jason