Crystal Reports Problem: Grey Image Background When Printing

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Hi guys,

I’m having an interesting problem with Crystal Reports. Thankfully, it’s
simple to explain!

I’ve got a report, and have added a picture to it. I configured the picture
to use a bitmap. When the report is viewed using the crystal report viewer,
the image appears fine. However, when I send the report to a printer, the
image comes out with a grey background. I’ve had a good look through all the
relevant report and report object settings, and can’t find anything to make
the problem go away. Background settings (and similar) have all been set to
white or transparent.

I vaguely remember hearing something about this being to do with the way the
bitmap is created. Apparently, you can get the grey to go away by saving the
bitmap using certain graphics applications, but I’ve had no luck with this
line of enquiry.

Does this problem sound familiar to anyone?

Thanks in advance for your help!

Steve.

[=?Utf-8?B?U3RldmUgQmFya2Vy?=]

Ah! Solved it.

The image I was using had 24 bit colour depth. I decreased the colour depth
to 256 colours and it worked fine.

Obviously Crystal have decided that images shouldn't be too colourful! ;)

"Steve Barker" wrote:

Hi guys,

I’m having an interesting problem with Crystal Reports. Thankfully, it’s
simple to explain!

I’ve got a report, and have added a picture to it. I configured the picture
to use a bitmap. When the report is viewed using the crystal report viewer,
the image appears fine. However, when I send the report to a printer, the
image comes out with a grey background. I’ve had a good look through all the
relevant report and report object settings, and can’t find anything to make
the problem go away. Background settings (and similar) have all been set to
white or transparent.

I vaguely remember hearing something about this being to do with the way the
bitmap is created. Apparently, you can get the grey to go away by saving the
bitmap using certain graphics applications, but I’ve had no luck with this
line of enquiry.

Does this problem sound familiar to anyone?

Thanks in advance for your help!

Steve.