Embedding IM in web page for support

I am looking for a way to embed an IM window into a web page, so that
users can easily send an IM to a support person. I am looking for
something free and easily implemented, that doesn't require any client
download on the user's system. And supports one of the major IM
services like Gtalk, AIM, YIM, ICQ, etc.

Basically I want to provide very very simple answering of questions, so
along the lines of LivePerson without the cost and extra features.

Thanks!

re: Embedding IM in web page for support

truston wrote:
[color=blue]
> I am looking for a way to embed an IM window into a web page, so that
> users can easily send an IM to a support person. I am looking for
> something free and easily implemented, that doesn't require any client
> download on the user's system. And supports one of the major IM
> services like Gtalk, AIM, YIM, ICQ, etc.[/color]

There are online versions of AIM (AIM Express) and ICQ (ICQ2Go!
with Java or Flash) available, probably you can trigger IM windows
by passing query-part parameters to the respective URLs. RTFM, RTSL.
This does not have anything to do with, nor is it solvable with, an
ECMAScript-conforming programming language like JavaScript or JScript.


PointedEars

re: Embedding IM in web page for support

i found something at http://webtools.icq.com/. it called a panel and it
will generate HTML for embedding in a web page.